Asst. Front Desk Manager - Hilton Prague Old Town

· Greets customers immediately with a friendly and sincere welcome, uses a positive and clear speaking voice, listens to and understands requests, issues, and situations from both guests and team members.

· Encourages a team spirit amongst staff members with leadership and guidance.

· Uses creative management skills to solve problems. Ensures compliance with Hilton standards to ensure consistent high quality guest relations.

· Social media responses on a daily basis.

· Shows hospitality

· Engages and leads the way for colleagues in terms of interactions with guests.

· Overlooks Executive Lounge by daily rotation to check on standards and guests



Support to FDM:

· Communicates effectively both verbally and in writing to provide clear direction to staff.

· Closely communicates with other management

· Observes performance and encourages improvement.

· Manages desk through times of stress, and emergencies, resolves guest concerns, and implements resolutions by using discretion and judgement.

· Scheduling

· Act as departmental trainer together with another team member.

· Participate actively in keeping the focus on KPI’s

· Cost control

· The Assistant FDM is also part of the Manager On Duty team during weekends

We offer unique benefits of Hilton company

Competitive salary

Amazing hospitality environment

Great team and possibility to grow within our both Hilton properties in Prague

We are now welcoming applications for newly open positon in our Front Office department of newly refurbished Hilton Prague Old Town hotel, in the heart of Prague with 303 rooms and 5* service.