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Technical Support Analyst with English & German
HOFMANN WIZARD s.r.o.
Place of work
Prague
Prague
Contract type
full-time, part-time, agreement-based (Temporary jobs), trade licence
full-time, part-time, agreement-based (Temporary jobs), trade licence
Start date
asap
asap
Information about the position
Job description, responsibilities and duties
If you are willing to become a part of a dynamically growing and international organization, then we are looking for you!
Tasks & Responsibilities
• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
• First and second level technical support – calls/tickets/user interaction
• Provide prompt responses to questions from employees as well as from client’s site
• Documentation of problems and knowledge database creation
• Provide hardware migration teams with information and appropriate reports and lists
• Service Request Management, Access Management, User Management, in-house • Onsite Support
• End-users trainings
• Right assignment and troubleshooting
• Maintain accurate hardware and software inventory
• Process Improvement activities
• Consult with IT experts, if the appropriate course of action in unclear
• Application of knowledge of overall systems and landscapes as appropriate
Tasks & Responsibilities
• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
• First and second level technical support – calls/tickets/user interaction
• Provide prompt responses to questions from employees as well as from client’s site
• Documentation of problems and knowledge database creation
• Provide hardware migration teams with information and appropriate reports and lists
• Service Request Management, Access Management, User Management, in-house • Onsite Support
• End-users trainings
• Right assignment and troubleshooting
• Maintain accurate hardware and software inventory
• Process Improvement activities
• Consult with IT experts, if the appropriate course of action in unclear
• Application of knowledge of overall systems and landscapes as appropriate
Employee perks, benefits
We offer:
• Broad range of activities, tasks, and projects
• Flexible working conditions
• Minimum 5 weeks of vacation
• Paid sick days
• Meal vouchers
• Vouchers (B-day voucher, wedding, and new born surprise)
• Contributions to wellness programs (multisport card)
• Fishing for Friends program – our referral program
• Refreshments in the office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits
• Possibility to work remotely
• Broad range of activities, tasks, and projects
• Flexible working conditions
• Minimum 5 weeks of vacation
• Paid sick days
• Meal vouchers
• Vouchers (B-day voucher, wedding, and new born surprise)
• Contributions to wellness programs (multisport card)
• Fishing for Friends program – our referral program
• Refreshments in the office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits
• Possibility to work remotely
Company on whose behalf the position is being filled
For our client a dynamically growing, international organization providing IT and Engineering Solutions with operations throughout the EMEA region and USA, we are looking for an engaging, flexible, and solution-oriented individual.
Requirements for the employee
Candidates with education suit the position
Follow-up/Higher Professional Education
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
Key requirements:
• Good command of both English and German is required
• Technical skills (computer skills, hardware and software knowledge – OS, Office, Communication apps)
• Strong problem solving/analytical abilities
• Good communication skills
• Attention to detail and ability to multi-task handling multiple clients
• Ability to work independently as well as willing to follow direction and best practices
• Planning and organizing skills
• Team player and supportive personality
• Good command of both English and German is required
• Technical skills (computer skills, hardware and software knowledge – OS, Office, Communication apps)
• Strong problem solving/analytical abilities
• Good communication skills
• Attention to detail and ability to multi-task handling multiple clients
• Ability to work independently as well as willing to follow direction and best practices
• Planning and organizing skills
• Team player and supportive personality
Advertiser
Brief description of the company
Personální agentura
The company is a holder of a licence to offer recruitment services.
The company is a holder of a licence to offer recruitment services.
Number of employees
1000 and more employees
ID: 4153060
Posting date: 31.8.2021
2021-08-31
location: Prague Position: Database Administrator, IT Analyst, IT/Technical Support Specialist Company: HOFMANN WIZARD s.r.o.
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