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HR Contact Center Specialist with German
Honeywell, spol. s r.o.
Place of work
Prague
Prague
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
HRCC Specialist provide navigational assistance for HR applications - outbound call support, email support and chat support.
*Ensure responsiveness and resolution for all issue and inquiries within 24 hours
*Ensure to provide excellent customer service in timely and accurate manner
*Develop good network with internal/ external groups on operations management
*Have End to End Ownership of the request/resolution and ensure closure only once its complete
*Help support Knowledge Management focus to enhance self service capabilities
*Ensure timely follow -ups to track cases to closure
*Ensure customer is provided timely updates on the request
*Create a positive customer experience in every interaction
*Escalate to Experts/Technology/Vendors on time, for issue resolution, which is out of
*Ensure responsiveness and resolution for all issue and inquiries within 24 hours
*Ensure to provide excellent customer service in timely and accurate manner
*Develop good network with internal/ external groups on operations management
*Have End to End Ownership of the request/resolution and ensure closure only once its complete
*Help support Knowledge Management focus to enhance self service capabilities
*Ensure timely follow -ups to track cases to closure
*Ensure customer is provided timely updates on the request
*Create a positive customer experience in every interaction
*Escalate to Experts/Technology/Vendors on time, for issue resolution, which is out of
Employee perks, benefits
*Unique opportunity to work in truly international environment
*Long-term perspective in prestigious international company
*Opportunity for further professional and career growth
*Latest technology development
*Attractive package
*Long-term perspective in prestigious international company
*Opportunity for further professional and career growth
*Latest technology development
*Attractive package
Requirements for the employee
Candidates with education suit the position
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2) and German - Upper intermediate (B2)
Other knowledge
Microsoft Word - Advanced
Microsoft Excel - Advanced
Microsoft PowerPoint - Advanced
Microsoft Excel - Advanced
Microsoft PowerPoint - Advanced
Personality requirements and skills
* Language Proficiency in English + German
* Good communication (written and spoken) and demonstrates active listening skills
* Effective call-handling skills and experience in interacting with global customers
* Strong Communication Skills and Professional Presence to handle email, chat and outbound call support
* Highly customer focused
* Meets commitments to customers/clients
* Takes responsibility to correct customer problems and concerns
* Good communication (written and spoken) and demonstrates active listening skills
* Effective call-handling skills and experience in interacting with global customers
* Strong Communication Skills and Professional Presence to handle email, chat and outbound call support
* Highly customer focused
* Meets commitments to customers/clients
* Takes responsibility to correct customer problems and concerns
Advertiser
Brief description of the company
Honeywell is a Fortune 100 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 132,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.
Number of employees
500-999 employees
ID: 3001710
Posting date: 6.4.2017
2017-04-06
location: Prague Position: Administrative Worker, Official, HR Assistant, HR Officer Company: Honeywell, spol. s r.o.