Talent Care Advisor & Recruitment Administrator

Working in our Talent Care Center, the Talent Care Advisor & Recruitment Administrator (TCA/RA) serves as the candidate’s concierge throughout the hiring process and partners closely with hiring managers, recruitment team members and third-party vendors to ensure that all candidates have been processed accurately and expediently.

Responsibilities:
• Act as the point of contact for the candidate for updates, feedback and queries during the recruitment process.
• Organizes logistics, scheduling and travel arrangements as needed for interviews with candidates and the interviewing team.
• Supports requisition creation/approval process as required.
• Posts job adverts on sourcing channels.
• Extend offers to candidates for certain roles.
• Generates and send out offer letters/packages to candidates, ensuring all required internal approvals are in place.
• Initiate required pre-employment checks, including liaison with any third-party vendors.
• Resolve any pre-employment check variations with the candidate and any third-party vendors.
• Initiate and/or action onboarding activities.
• Ensure all parties are updated on candidate offer acceptance and progress through each stage of the background verification and on-boarding process.
• Communicate the decision of the candidate to all recruitment support groups
• Contributes, through excellent delivery, to high client satisfaction levels with the service to promote positive NPS scores, references and case studies from the account
• Keep systems updated and send out status notifications as required.

Requirements:
• At least 1-year experience in an administrative or customer care environment
• Good working proficiency in computer skills and MS Office (particularly Excel and PowerPoint)
• Ability to travel if required