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Clients Relationship Manager - Fluent Russian and English
Insignia Lifestyle Boutique Limited, organizačná zložka
Place of work
Štefánikova, Bratislava, Slovakia
Štefánikova, Bratislava, Slovakia
Contract type
full-time
full-time
Start date
ASAP
ASAP
Wage (gross)
1 400 - 1 500 EUR/month
1 400 - 1 500 EUR/month
Information about the position
Job description, responsibilities and duties
Responsibilities:
• Responsible for accepting, monitoring, analyzing the coming calls from all customers with questions regarding finances, statements, complaints, problems with cards, etc.
• Cooperate with clients and consult them on financial and technical aspects of the Company services and products;
• Cooperate and communicate with clients on:
∗ Cards issuing and delivery
∗ Cards blocking and closing
∗ Fraud verification
• Preparations of weekly/ monthly reports;
• Inform customer of deals and promotions
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure;
• Creating Insignia Online Banking statistics upon request
• Clients' assistance and guidance on MasterKey application
• Maintaining CRM and work with internal documents
• Vodafone network (ordering, statistics, cancellations)
• Conducting quarterly customer surveys. Keeping and updating statistics.
• Sending e-mails to clients after monthly mailing
• Additional surveys and tasks due Head of Department
• 24/7 clients’ support
• Updating address table for all clients
• Updating client's gifts list
• Follow communication procedures, guidelines and policies
• Work with ICL+ system, participation in products' testing
• Responsible for accepting, monitoring, analyzing the coming calls from all customers with questions regarding finances, statements, complaints, problems with cards, etc.
• Cooperate with clients and consult them on financial and technical aspects of the Company services and products;
• Cooperate and communicate with clients on:
∗ Cards issuing and delivery
∗ Cards blocking and closing
∗ Fraud verification
• Preparations of weekly/ monthly reports;
• Inform customer of deals and promotions
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure;
• Creating Insignia Online Banking statistics upon request
• Clients' assistance and guidance on MasterKey application
• Maintaining CRM and work with internal documents
• Vodafone network (ordering, statistics, cancellations)
• Conducting quarterly customer surveys. Keeping and updating statistics.
• Sending e-mails to clients after monthly mailing
• Additional surveys and tasks due Head of Department
• 24/7 clients’ support
• Updating address table for all clients
• Updating client's gifts list
• Follow communication procedures, guidelines and policies
• Work with ICL+ system, participation in products' testing
Employee perks, benefits
- working with young highly motivated team
- working for international company
- training and continuing education from one of the best Lifestyle company
- company events
- 25 vacation days
- working for international company
- training and continuing education from one of the best Lifestyle company
- company events
- 25 vacation days
Information about the selection process
Please send us your CV in english.
Fluent Russian and English is required.
Fluent Russian and English is required.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Educational Specialization
Lifestyle Management, Hospitality, Finance
Language skills
English - Advanced (C1) and Russian - Advanced (C1)
Other knowledge
Invoicing - Basic
Business correspondence - Basic
Microsoft Outlook - Basic
Microsoft Excel - Advanced
Microsoft Word - Advanced
Business correspondence - Basic
Microsoft Outlook - Basic
Microsoft Excel - Advanced
Microsoft Word - Advanced
Number of years of experience
1
Personality requirements and skills
Personal Profile:
- Client relationship experience in front-office or middle-office in financial institutions
- Bachelor degree in economics
- Excellent written and spoken communications skills
- The ability to stay calm under pressure
- Good organizational skills
- Self-motivated and creative
- Languages: fluent English and Russian is must
- Client relationship experience in front-office or middle-office in financial institutions
- Bachelor degree in economics
- Excellent written and spoken communications skills
- The ability to stay calm under pressure
- Good organizational skills
- Self-motivated and creative
- Languages: fluent English and Russian is must
Advertiser
Brief description of the company
Established for over 20 years Insignia are adept at serving elite, ultra-high-net-worth clientele with the most discerning tastes and demanding lifestyles. We go above and beyond, providing unrivalled luxury lifestyle and financial management.
Our philosophy champions bespoke servicing, exclusive access, valuable intelligence, emerging trends, an extensive network of partners and unparalleled industry specialists.
As an international company headquartered in London, our reach is truly global in scale, with offices established across Europe. We are innovative in our delivery and the customer is at the forefront of our success. With this culture we value Independent thinking, Assertiveness & Collaboration.
Our philosophy champions bespoke servicing, exclusive access, valuable intelligence, emerging trends, an extensive network of partners and unparalleled industry specialists.
As an international company headquartered in London, our reach is truly global in scale, with offices established across Europe. We are innovative in our delivery and the customer is at the forefront of our success. With this culture we value Independent thinking, Assertiveness & Collaboration.
Number of employees
50-99 employees
ID: 2243211
Posting date: 10.2.2020
2020-02-10
location: Bratislava Position: Call Centre Supervisor, Customer Support Specialist, Helpdesk Operator Company: Insignia Lifestyle Boutique Limited, organizačná zložka
Lower salary limit (gross): 1 400 EUR/month