Customer Service Agent

Let's start with the role

It is all about communication. A CS Agent is responsible for effectively supporting our customers with their queries through different communications channels. The Agent should be always up to date with the product, promotions & service-related changes.

Responsibilities

• Receive customer questions, complaints, and comments (email, phone, live chat);
• Treat customers with respect and do whatever you can, within company policies, to make sure customers are satisfied with their purchases;
• Quick and efficient response to the customer via email or phone;
• Internal communication with other departments, following pending issues related to customer's requests;
• Always be updated with the company's product, promos, policy and changes as required;
• Update customer database;
• Collaborating with team/shift leader & colleagues.

Requirements

• Advanced communication skills;
• Active listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions and respond as appropriate;
•Reading comprehension: understanding written sentences and paragraphs in work-related matters;
• Written expression: the ability to communicate information and data in writing so others will understand;
• Service orientation: Actively looking for ways to help customers;
• Multitasking ability is highly appreciated;
• Good skills in computer & MS office;
• Some previous work-related skill, knowledge or experience may be helpful;
• Ability to work in shifts;
• Fluent knowledge of Czech & English language.

Nice to have:

• Product knowledge will be appreciated;
• Interest in sports and games may prove useful.

Kaizen Gaming Perks

• Competitive salary package and bonus scheme.
• LinkedIn learning account & continuous training.
• 25 vacation days & 3 extra sick days per year.
• Monthly meal allowance.
• Clear career paths and a developmental 360° feedback framework.