Excellent job for German-speakers! (Customer Support Specialist)

Prague, Czechia
Odpovědět na pozici

Popis pozice

Are you a German native speaker or have C2 level of German? Do you have technical mindset and previous experience from IT helpdesk position? Then this could be a great option for you! You will provide application support for car dealership software produced by a company which is a leader in this market segment. In this position, you will work with German clients from automotive sector and troubleshoot their issues.

The place of work is in Prague 7 – Holešovice. 8-hour shifts during daytime.



  • Solving software related issues through our case management system and webchat.

  • Analysing and resolving complex software product issues, using analytical and technical skills

  • Be in touch with the customer

  • Guiding, advising and mentoring other team members and our customers on issue and problem resolution

  • Documenting solutions and producing written mentorship on resolution steps and procedures

  • Reporting issues and recommending process improvements

Profil kandidáta


  • Fluent German (on the level of native speaker)

  • Strong English (B2 or higher)

  • 1 year+ of previous experience in IT/Technical support. Techy mindset

  • Interest in communication with people and helping them to solve their issues

  • Motivation to work long-term

Nabízíme


  • 25 days of holidays and sick days

  • Cafeteria system in the amount of 4 000 points monthly, so you can use them for benefits of your choice (meal vouchers, flexi passes, multisport card and others)

  • Contribution to transport tickets

  • Language courses

  • Free beverages in the office

  • Team buildings and other activities

Kontakt

ManpowerGroup s.r.o.
Eva Picková
Odpovědět na pozici Zpět na všechny nabídky
ID: 4004603  Posting date: 26.11.2020  The job comes from another website or source.
All
jobs Log in Create your
resume