We are sorry, the company offering the job position has finished posting the job on the site.
Thank you for understanding.
Display similar jobs
Thank you for understanding.
Display similar jobs
Service Desk L1 support with German|full-remote
Práce z domu
Popis pozice
Boost your career in IT support !
There are lots of interresting perks you may look forward to - we offer great career opportunity in multicultural environment where you will become a core-member of IT support team in one of the largest IT service delivery company in Europe delivering top-class services to the most valued customers in automotive industry - in Germany and Czech republic. Full-remote work from anywhere in Czech republic, education in main support-centres in Germany and high-standard conditions are waiting for you.
As Service Desk L1 agent, you will be:
There are lots of interresting perks you may look forward to - we offer great career opportunity in multicultural environment where you will become a core-member of IT support team in one of the largest IT service delivery company in Europe delivering top-class services to the most valued customers in automotive industry - in Germany and Czech republic. Full-remote work from anywhere in Czech republic, education in main support-centres in Germany and high-standard conditions are waiting for you.
As Service Desk L1 agent, you will be:
- Responsible for End-user IT Support for the largest companies in automotive industry located in Germany and Czech republic
- Dealing with technical or administrative troubleshooting - accounts, licenses, applications, PC/laptops, accessories, network etc.
- Proactively and reactively communicating via phone calls, emails, chats and tickets with client's end-users
- Processing 1st and 2nd Level tickets
- Participating on various infrastructure projects, providing tips and first-hand experience for improvements
- Ensuring the agreed service-requirements and goals are met in desired quality and time
- Implementating and optimizing existing service-processes - proactiveness is very welcome
- Supporting escalation management team
Profil kandidáta
Required:
Nice-to-have-Skills:
- Be able to communicate in German, both written and verbal
- Experience with handling incoming tasks, guide the client towards successful problem resolving
- Technical experience in on-site service or remote end-user support
- Hands-on experience with Windows PC/laptop and mobile devices support (iOS, Android) and peripherals
- Software support skills in MS Office 2016 and/or Office 365
- Wanting to be a team-player
- Be part of newly built teams
Nice-to-have-Skills:
- Sensitivity and soft-skills for dealing with enterprise level customers
- Knowledge-Management and Ticketing systems experience
- Experience with MacOS and/or Linux (Red Hat / Ubuntu)
- Be able to communicate also in English
Nabízíme
- Long-term & stable cooperation
- Full-remote - for first 6 to 12 months, followed by flexible HO (about 80%)
- Transfer to core after 6 months
- Strong support in career growth towards L2, team lead, manager etc.
- Working with latest tools and applications
- Education and upskilling
- Brand new office-hubs planned in Brno/Prague
- Laptops and mobile phones also for personal usage
- 25 days of vacation
- 3 sickdays
- Meal vouchers (100,- czk)
Kontakt
ManpowerGroup s.r.o.
Eva Picková
Eva Picková
ID: 4212191
Posting date: 27.11.2021
2021-11-27
location: Práce z domu Position: Specialista technické podpory/IT Company: ManpowerGroup s.r.o.
The job comes from another website or source.