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ATM Operations Specialist
Information about the position
Place of work
Bratislava, Slovakia
Job description, responsibilities and duties
We are currently looking for ATM Operations Specialist who will join our ATM Operations team located in Bratislava.
Your main responsibility will be:
• Acts as an proactive team member, working with established processes but also proposing improvements and driving them when applicable
• Provides ATM Operations related services and technical support for Company and Company's clients (Financial Institutions)
• Trace the full lifecycle of ATM incidents, changes/services or requests via the appropriate tools
• Based on client input (request, question, incident ticket, etc.) the Specialist resolves various problems and escalates or reassigns tickets where applicable, on timely manner and according to established procedures
• Manages large ATM Networks in terms of ATM installation, maintenance, parameter modification, file exchange, cash replenishment, key management, etc.
• Communicates with ATM service suppliers, independently and proactively coordinates all requirements
• Proposes solution of various ATM issues by analyzing available logs and performing comparison of found data across several systems.
• Responsible for the remote support and maintenance activities
• Supports logistic and procurement tasks related to ATM HW and communication devices
• Performs regular reporting activities including inputs for billing of supplied services
• Organizes the Service meetings with other support teams for purpose of appropriate monitoring and escalation of the ongoing tasks and/or issues
Your main responsibility will be:
• Acts as an proactive team member, working with established processes but also proposing improvements and driving them when applicable
• Provides ATM Operations related services and technical support for Company and Company's clients (Financial Institutions)
• Trace the full lifecycle of ATM incidents, changes/services or requests via the appropriate tools
• Based on client input (request, question, incident ticket, etc.) the Specialist resolves various problems and escalates or reassigns tickets where applicable, on timely manner and according to established procedures
• Manages large ATM Networks in terms of ATM installation, maintenance, parameter modification, file exchange, cash replenishment, key management, etc.
• Communicates with ATM service suppliers, independently and proactively coordinates all requirements
• Proposes solution of various ATM issues by analyzing available logs and performing comparison of found data across several systems.
• Responsible for the remote support and maintenance activities
• Supports logistic and procurement tasks related to ATM HW and communication devices
• Performs regular reporting activities including inputs for billing of supplied services
• Organizes the Service meetings with other support teams for purpose of appropriate monitoring and escalation of the ongoing tasks and/or issues
Wage (gross)
1 300 EUR/month
Employee perks, benefits
Compensation and bonuses:
• Meal voucher fully paid by employer
• Jubilee benefits (wedding, working anniversaries)
• Contribution to pension plan
Health:
• Health care - Private medical center
• Life and Accident Insurance
• 25 fully paid sick leave days per year ( 5 sick days)
Work-life balance:
• Flexible working time (core working time 9-15)
• Hybrid way of working ( 60% home office)
• International environment
• Free time activities with colleagues
• Multisport card
Professional development:
• Hard & Soft skills trainings
• Long term career development
• English courses
• Meal voucher fully paid by employer
• Jubilee benefits (wedding, working anniversaries)
• Contribution to pension plan
Health:
• Health care - Private medical center
• Life and Accident Insurance
• 25 fully paid sick leave days per year ( 5 sick days)
Work-life balance:
• Flexible working time (core working time 9-15)
• Hybrid way of working ( 60% home office)
• International environment
• Free time activities with colleagues
• Multisport card
Professional development:
• Hard & Soft skills trainings
• Long term career development
• English courses
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2) and Slovak - Upper intermediate (B2)
Personality requirements and skills
We are always supporting our new colleague but it is still required to have some experience and skills for this position as well.
Several key characteristics and skills are needed:
• Basic IT background, or Advanced computer knowledge/technological skills required
• Payment Card Industry experience is preferred and an advantage (ATM Operations, Incident management or IT Helpdesk)
• Good level of English and Slovakian language
• Good MS Office skills
• Good communication skills, problem solving and analytical skills
• Service and client oriented approach
• Resilience and agility (handling time pressure and conflicting demands)
• Able to work both in team and independently under general directions/following procedures
• Proactive approach, bringing new ideas to the team, driving continual improvements and changes
Several key characteristics and skills are needed:
• Basic IT background, or Advanced computer knowledge/technological skills required
• Payment Card Industry experience is preferred and an advantage (ATM Operations, Incident management or IT Helpdesk)
• Good level of English and Slovakian language
• Good MS Office skills
• Good communication skills, problem solving and analytical skills
• Service and client oriented approach
• Resilience and agility (handling time pressure and conflicting demands)
• Able to work both in team and independently under general directions/following procedures
• Proactive approach, bringing new ideas to the team, driving continual improvements and changes
Advertiser
Brief description of the company
Nexi is European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets. Nexi Group provides its services in over 25 countries, and also operates through its subsidiaries in Austria, Croatia, Czech Republic, Germany, Greece, Romania, Serbia, Slovakia, Hungary.
Number of employees
250-499 employees
Contact
ID: 4535714
Posting date: 9.3.2023
2023-03-09
location: Bratislava Position: Customer Support Specialist, IT/Technical Support Specialist Company: Nexi Central Europe, a.s.
Lower salary limit (gross): 1 300 EUR/month