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Service Desk Agent wit Czech - fully remote
NTT Data Services
Place of work
Remote work
Remote work
Contract type
full-time
full-time
Start date
Septembrer 1st
Septembrer 1st
Wage (gross)
32 000 - 40 000 Kč/monthYearly Bonus/+Remote Allowance
32 000 - 40 000 Kč/monthYearly Bonus/+Remote Allowance
Information about the position
Job description, responsibilities and duties
Role Overview
The Service Desk Agent advises and assists users over the phone and electronically in solving problems related to hardware, software, networks and peripherals using available technology. Screens, diagnoses, researches and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.
Role Responsibilities
• • Identify issues, investigate root causes and recommend solutions to reported problems
• • Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
• • Screen, refer, and diagnose internal inquiries and work requests relating to PC maintenance
• • May prepare help desk incident reports and assist in hardware and software evaluation
• • Participate in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
The Service Desk Agent advises and assists users over the phone and electronically in solving problems related to hardware, software, networks and peripherals using available technology. Screens, diagnoses, researches and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.
Role Responsibilities
• • Identify issues, investigate root causes and recommend solutions to reported problems
• • Provide technical guidance in activities associated with identifying, prioritizing and resolving problems by telephone and e-mail
• • Screen, refer, and diagnose internal inquiries and work requests relating to PC maintenance
• • May prepare help desk incident reports and assist in hardware and software evaluation
• • Participate in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner
Employee perks, benefits
At NTT DATA Services, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA Services and for the people who work here.
Benefits
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.
Remote allowance
Benefits
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.
Remote allowance
Information about the selection process
Urgent need
Requirements for the employee
Candidates with education suit the position
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University student
University education (Bachelor's degree)
Educational Specialization
IT
Personality requirements and skills
• • University education, preferably technical degree or Microsoft certifications;
• • Up to two years’ experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications;
• • Experience of providing remote IT support;
• • Excellent communication and customer service skills;
• • Fluency in Czech and English;
• • Flexibility to work shifts
• • Up to two years’ experience that shows good knowledge of Microsoft Operating Systems local and remote administration and Microsoft Office family applications;
• • Experience of providing remote IT support;
• • Excellent communication and customer service skills;
• • Fluency in Czech and English;
• • Flexibility to work shifts
Advertiser
Brief description of the company
NTT DATA Services partners with clients to navigate and simplify the modern complexities of business and technology, delivering the insights, solutions and outcomes that matter most. We deliver tangible business results by combining deep industry expertise with applied innovations in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.
NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.
NTT DATA Services, headquartered in Plano, Texas, is a division of NTT DATA Corporation, a top 10 global business and IT services provider with 118,000+ professionals in more than 50 countries, and NTT Group, a partner to 88 percent of the Fortune 100. Visit nttdataservices.com to learn more.
NTT DATA, Inc. (the “Company”) is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.
ID: 3745778
Posting date: 23.8.2019
2019-08-23
location: Remote work Position: Helpdesk Operator, IT Analyst, Service Engineer, Service Technician, Telecommunications Service Development Specialist Company: NTT Data Services
Basic wage component (gross) and other rewards: 32 000 - 40 000 Kč/monthYearly Bonus/+Remote Allowance