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Call center sales supervisor/team manager

PRIME SALES SOLUTIONS S.R.L.

Place of work
Remote work
Contract type
full-time
Wage (gross)
1 700 - 3 000 EUR/month

Information about the position

Job description, responsibilities and duties

MAIN RESPONSIBILITIES:

MANAGING A TEAM OF CALL CENTER AGENTS AND THE SALES PROCESS
 Lead, develop and motivate the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction;
 Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
 Monitors individual key indicators and proposes changes;
 Controls the quality of presentation of the operators: soft skills, accuracy and correctness of data processing;
 Ensuring the department rules are followed;
 Actively offers improvements, optimizations and provides feedback on the processes and performance of tasks,
 Initiation of changes related to improving the quality of the work of the Operators, as well as the results of the team;

ENSURE THE COMPANY GOALS ARE REACHED
 Development of sales scripts;
 Assists operators in the sales process;
 Achieving targets;

TRAINING AND DEVELOPING OF THE EMPLOYEES
 Coordination and active participation in the introduction of new employees;
 Creates and implements strategies for successful employee development;
 Preparation and implementation of ongoing training of team members;
 Analyse data, performance and customer experience trends to develop and implement strategic sales plays and best practice for client;

OTHER
 Preparation of reports from the corporate software system;
 Prepares and adapts the monthly work schedule of the operators, controls the execution of the schedule by the Operators;
 Listen recordings of conversations with customers to ensure high quality service;

WHAT ARE WE LOOKING FOR?
 More than 1 year experience as Supervisor in Telesales (Inbound/Outbound) or at least 2 years in CC in other positions;
 Experience in the B2C field, natural products, honey. funds, cosmetics, nutritional supplements will be considered an advantage;
 CRM working experience;
 Clear focus on INCREASING SALES – proven experience is an advantage;
 Good level of English language;
 Result-oriented – the work is tied to targets;
 Strong organization, planning and time management skills to achieve results;
 Complex Problem Solving – identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

BENEFITS:
 FIXED REMUNERATION + MOTIVATING BONUSES;
 A full-time employment working on schedule;
 WORK UNDER PRELIMINARY SCHEDULE (5/2);
 Opportunity to work and develop in a very dynamic and fast-growing company with focus on international expansion;
 A challenging environment that will stimulate you to grow as a professional;

Our ideal candidate is a Critical Thinker, has Good mentoring, Problem-solving and Decision-making skills. He/she has also Ability to prioritize and address multiple tasks in a dynamic work environment.

Your personal data is secure with us. All documents will be treated in the strictest confidentiality. Only short-listed candidates will be invited for a online interview.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Intermediate (B1)

Experience in the position/sector

1

Number of years of experience

2

Advertiser

Brief description of the company

We are a company successfully operates in 8 EU countries. Natural products are our passion. By the beginning of 2021, an increase in the product line is planned, as well as access to markets in other European countries. That's why we open new career horizons and invaluable international experience.

Number of employees

25-49 employees

Company address

PRIME SALES SOLUTIONS S.R.L.
Slovakia
https://primesalessolutions.com/
ID: 4151843  Posting date: 30.8.2021  Lower salary limit (gross): 1 700 EUR/month