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CX Order Taking Senior Specialist AU,CH
AB InBev
Place of work
Prague, Czechia
Prague, Czechia
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
At AB InBev, Challenge Accepted isn’t just a phrase; it’s an attitude! That’s because we’re the world’s largest brewer, with iconic brands like Stella Artois, Corona and Samson.
We’re a team of curious individuals who see every challenge as a new opportunity to do something incredible. We’re resourceful people who thrive under pressure and take ownership of our success. Because we’re owners, we take results personally. We dream big, take on new challenges and push the boundaries of what’s possible.
Our international team of 700 Logistics, HR and Finance specialists are always looking for new ways to refresh and create products, build stronger brands and have a positive impact on consumers and the communities where we live and work.
The challenge:
• Gather all incoming orders from customers via e-mail/EDI/B2B portal/other channels for Austria, Switzerland
• Coordinate order related problem resolutions (out of stock, delivery delays, product quality issues etc.)
• Support the creation of new ways of order management (EDI, digital etc.)
• Adjust orders based on input from the business
• Provide support to other team members (task follow up, accurate training, project support, mentorship and coordination)
We’re a team of curious individuals who see every challenge as a new opportunity to do something incredible. We’re resourceful people who thrive under pressure and take ownership of our success. Because we’re owners, we take results personally. We dream big, take on new challenges and push the boundaries of what’s possible.
Our international team of 700 Logistics, HR and Finance specialists are always looking for new ways to refresh and create products, build stronger brands and have a positive impact on consumers and the communities where we live and work.
The challenge:
• Gather all incoming orders from customers via e-mail/EDI/B2B portal/other channels for Austria, Switzerland
• Coordinate order related problem resolutions (out of stock, delivery delays, product quality issues etc.)
• Support the creation of new ways of order management (EDI, digital etc.)
• Adjust orders based on input from the business
• Provide support to other team members (task follow up, accurate training, project support, mentorship and coordination)
Employee perks, benefits
What you can expect from us:
In this role, you’ll have the potential to transform our business and your career. You’ll get the support and mentorship you need to succeed. We’re a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded. We encourage you to think big and go after your goals. You’ll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you.
If this sounds like the incredible opportunity you’ve been waiting for, apply today.
In this role, you’ll have the potential to transform our business and your career. You’ll get the support and mentorship you need to succeed. We’re a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded. We encourage you to think big and go after your goals. You’ll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you.
If this sounds like the incredible opportunity you’ve been waiting for, apply today.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Language skills
English - Advanced (C1) and German - Advanced (C1)
Personality requirements and skills
Who we’re looking for:
• Proficient written and spoken knowledge of English and German
• 1year of experience in a customer-facing role
• Start-up Attitude
• Assertiveness and good communication skills
• Excellent analytical and problem-solving skills
• Proficient written and spoken knowledge of English and German
• 1year of experience in a customer-facing role
• Start-up Attitude
• Assertiveness and good communication skills
• Excellent analytical and problem-solving skills
Advertiser
Brief description of the company
At AB InBev, Challenge Accepted isn’t just a phrase; it’s a mindset. That’s because we’re the world’s largest brewer, with iconic brands like Stella Artois, Corona and Samson.
We’re a team of curious individuals who see every challenge as a new opportunity to do something incredible. We’re resourceful people who thrive under pressure and take ownership of our success. Because we’re owners, we take results personally. We dream big, take on new challenges and push the boundaries of what’s possible. You will treat incoming orders from customers according to the order process definitions to ensure delivering and invoicing according to agreed SLA´s.
Our international team of 500 Logistics, HR and Finance specialists are always looking for new ways to refresh and create products, build stronger brands and have a positive impact on consumers and the communities where we live and work.
We’re a team of curious individuals who see every challenge as a new opportunity to do something incredible. We’re resourceful people who thrive under pressure and take ownership of our success. Because we’re owners, we take results personally. We dream big, take on new challenges and push the boundaries of what’s possible. You will treat incoming orders from customers according to the order process definitions to ensure delivering and invoicing according to agreed SLA´s.
Our international team of 500 Logistics, HR and Finance specialists are always looking for new ways to refresh and create products, build stronger brands and have a positive impact on consumers and the communities where we live and work.
Company address
Contact
E-mail: send CV
ID: 3931207
Datum zveřejnění: 30.6.2020
2020-06-30
lokalita: Prague Pozice: Co-ordinator, Customer Support Specialist, Logistics Manager, Managing Clerk Společnost: AB InBev