Service Desk Agent with French

AB InBev

Place of work
Prague, Czechia
Contract type
full-time

Information about the position

Job description, responsibilities and duties

At AB InBev, Challenge Accepted isn’t just a phrase; it’s an attitude!

That’s because we’re the world’s largest brewer, with iconic brands like Stella Artois, Corona and Samson.

We’re a team of curious individuals who see every challenge as a new opportunity to do something incredible. We’re resourceful people who thrive and take ownership of our success. Because we’re owners, we take results personally.

We dream big, seek new challenges and push the boundaries of what’s possible.


The challenge:
The Service Desk Agent is the first point of contact for internal customers seeking technical assistance over the phone, email, chat or via Self-service requests. You will offer remote troubleshooting through diagnostic techniques, available knowledge management sources, relevant questions and if required also investigation analysis.
Our international team of Logistics specialists are always looking for new ways to refresh and create products, build stronger brands and have a positive impact on consumers and the communities where we live and work.

What will you be doing:
• Identify and apply the best solution based on issue and details
• Perform remote troubleshooting
• Translate technical information accurately to customers
• Recording information, events, problems in the responsible resolution logs
• Identify and suggest possible improvements or automation on procedures
You will work with a team of 25 multi-language colleagues and 2 Team Leads with a diverse technology background and area of expertise.

Employee perks, benefits

What you can expect from us:
In this role, you’ll have the potential to transform our business and your career. You’ll get the support and mentoring you need to succeed. We’re a meritocracy, with plenty of room for growth and development, so you know your hard work will be rewarded.
We encourage you to think big and go after your goals. You’ll get to be creative, work with international teams so you can build a global network and have direct control over your career and where it takes you.

If this sounds like the incredible opportunity you’ve been waiting for, apply today!

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1) and French - Advanced (C1)

Personality requirements and skills

What you'll bring:
• Proficient written and spoken knowledge of English and French
• Graduate degree, a technical degree is considered an advantage
• Experience as a help desk technician or other customer support role is required
• Experience in working in a multi-national environment is an advantage
• Flexibility and willingness to learn

Advertiser

Brief description of the company

At AB InBev, Challenge Accepted isn’t just a phrase; it’s a mindset. That’s because we’re the world’s largest brewer, with iconic brands like Stella Artois, Corona and Samson.

We’re a team of curious individuals who see every challenge as a new opportunity to do something incredible. We’re resourceful people who thrive under pressure and take ownership of our success. Because we’re owners, we take results personally. We dream big, take on new challenges and push the boundaries of what’s possible. You will treat incoming orders from customers according to the order process definitions to ensure delivering and invoicing according to agreed SLA´s.

Our international team of 500 Logistics, HR and Finance specialists are always looking for new ways to refresh and create products, build stronger brands and have a positive impact on consumers and the communities where we live and work.

Company address

Ab Inbev

Prague

Contact

E-mail: send CV
Send CV to the company
ID: 3931210  Datum zveřejnění: 30.6.2020