CRM Associate with Polish and English

Accenture Services, s.r.o.

Place of work
Contract type
Salary offered (gross)

Information about the position

Job description, responsibilities and duties

The Customer Relationship Management Associate will be responsible for relationships and interactions with customers.

As a CRM Agent GEM you should
• Provide a top-quality service in all customer interactions.
• Respond to and resolve customer queries related to vendor invoices to ensure a resolution is reached in a timely manner
• Follow up customer calls and check resolution where necessary to ensure customer satisfaction with the response.
• Track and document all customer contacts through Siebel ensuring handoff to process teams is correctly managed
• Proactively assist CRM analyst in monitoring and management of operation, including call and email flows, service request queues and raising any future potential issues
• Maintain the appropriate level of knowledge relating to CRM processes and supporting applications, including SAP and Siebel.
• Participate in regular team discussions and process improvement initiatives
• Escalate problematic requests to the CRM analyst in a timely manner

Employee perks, benefits

5 weeks of holiday, meal vouchers, recreation/wellness vouchers, pension/life insurance etc.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

The ideal candidate will
•  be able to proficiently communicate in Polish(C1/native) and English (B2)
• have Customer Service experience
• Financial processing/accounting experience would be an advantage
• SAP and Siebel knowledge preferred
• be able to prioritize and organize own work effort under pressure
• have very good communication skills.
• have research and problem resolution skills
• have basic knowledge of Office package (MS Office, Excel, Word, Power Point)
Req. Code : 00471132
Division/Department : Accenture BPO


Brief description of the company

Accenture’s Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.

Number of employees

1000 an more employees

Company address

Accenture Services, s.r.o.
V Parku 12
148 00 Praha 4
ID: 3023720   Datum zveřejnění: 20.4.2017  
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