ServiceNOW Manager - Global Projects

Accenture Services, s.r.o.

Place of work
Contract type
Salary offered (gross)

Information about the position

Job description, responsibilities and duties

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

Accenture people build careers in four different areas of our business: Consulting, Technology, Outsourcing and internal Corporate Functions. Each area offers a unique career experience and a compelling mix of work and training opportunities, work environment and structure for career progression.
  Responsibilities: We count on your experience, knowledge, and leadership skills when you support our ServiceNOW BPO Sales opportunities. You will support our BPO Sales and Solutioning Team as the responsible Technical Architect in complex pre-sales/RFP processes involving ServiceNOW technologies and/or other BPO technologies. Key activities include:
  • Manage and coordinate involved technology teams in on- and offshore locations across multiple regions.
  • Develop technical solution design and create corresponding cost estimates
  • Present and discuss solutions with client executives
  • Present technology solution to internal executive approvers
  • You will help our clients to simplify and improve their operations by developing business cases, analyzing clients as-is processes and creating technology solutions that support the client business drivers.
  • In doing so, you will facilitate client workshops, document business requirements and develop them into a proposed business case and solution design.
  • You will act as customers’ key contact on the proposed technology solution.
  • You will be responsible for transitioning the solution to the mobilization team for implementation upon contract signature.

Employee perks, benefits


Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

Your Qualifications
  • Strong client facing skills
  • Strong communication skills and experienced in communication at executive level
  • Strong Process Analysis / Requirement gathering skills
  • Fluent English
  • Experience in architecting and deploying tools
  • Ideally, Consulting experience and/or certification as Technology Architect

Additional nice to have skills & experience:
  • Experience as solution architect or business consultant in a client-facing capacity.
  • Technology Architect certification preferred
  • ServiceNOW Sysem Administration certification desired
  • Designing and deploying voice systems experiences
  • IT Operations experiences

Req. Code : 00462564
Division/Department : Accenture


Brief description of the company

Accenture’s Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.

Number of employees

1000 an more employees

Company address

Accenture Services, s.r.o.
V Parku 12
148 00 Praha 4
ID: 3055742   Datum zveřejnění: 11.5.2017  
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