Customer Service Clerk with German

Accenture Services, s.r.o.

Place of work
Contract type
Salary offered (gross)

Information about the position

Job description, responsibilities and duties

*Receive and process claim notifications from our client;
*Maintain a high degree of customer service for all support queries, take ownership of user problems and be proactive when dealing with user issues;
*Ensure that correct resolutions are found and involve appropriate areas in resolving problems when needed;
*Actively participates in preventive maintenance, by documenting common problems and scripts for customer support in the Service Desk knowledge base;
*Demonstrate understanding of the customer’s business needs and achieve and maintain high customer satisfaction ratings;
*Develop and improve your product knowledge, business- and professional skills.

Employee perks, benefits

– 5 weeks of holiday, meal vouchers, recreation/wellness vouchers, pension/life insurance etc.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

*Fluent in German (B2) and English (B2);
*Strong attention to detail;
*Great communication and interpersonal skills;
*Enthusiastic, positive attitude with a strong willingness to learn;
*Team player;
*Good understanding of Microsoft Office (MS Word, MS Excel, MS Outlook).
Req. Code : 00427329
Division/Department : Accenture BPO


Brief description of the company

Accenture’s Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.

Number of employees

1000 an more employees

Company address

Accenture Services, s.r.o.
V Parku 12
148 00 Praha 4
ID: 3068452   Datum zveřejnění: 18.5.2017  
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