Collections Agent with German and English

Accenture Services, s.r.o.

Place of work
Contract type
Salary offered (gross)

Information about the position

Job description, responsibilities and duties

• You reach out to customers to collect payment for overdue bills, loans, or other payments. You act as the liaison between creditors and customers and manages overdue accounts.
• Ensuring that correct resolutions are found and involve appropriate areas in resolving problems when needed;
• Actively participating in preventive maintenance, by documenting common problems and scripts for customer support in the Service Desk knowledge base;
• Demonstrating understanding of the customer’s business needs and achieve and maintain high customer satisfaction ratings;
• Developing and improving your product knowledge, business- and professional skills.

Employee perks, benefits

– 5 weeks of holiday, meal vouchers, recreation/wellness vouchers, pension/life insurance etc.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Personality requirements and skills

• 0-2 years relevant experience 
• Previous OTC B2B experience, preferably handling large Collection/Disputes Resolution portfolios;
• Experience with accounting systems; SAP would be a plus;
• Competent Microsoft Office user: Excel, Word and Power Point;
• Written and spoken ability to communicate in German for client interaction (C1 Proficiency required - CEFR standards);
• Written and spoken ability to communicate in English for Accenture interaction ;
• Strong interpersonal and communication skills to be effective with Accenture management, team members and client;
• Ability to solve urgent matters and work under pressure;
• Ability to prioritise and schedule workload;
• Reliable, active approach striving for process improvement;
• Responsibility, accuracy;
• Team player.

Req. Code : 00428117
Division/Department : Accenture


Brief description of the company

Accenture’s Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.

Number of employees

1000 an more employees

Company address

Accenture Services, s.r.o.
V Parku 12
148 00 Praha 4
ID: 3068454   Datum zveřejnění: 18.5.2017  
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