Customer Service Agent with German

THIS IS WHAT WE DO IN ACCENTURE
We solve our clients' toughest challenges by providing unmatched services in
strategy, consulting, digital, technology and operations. We partner with more
than three-quarters of the Fortune Global 500, driving innovation to improve the
way the world works and lives. With expertise across more than 40 industries and
all business functions, we deliver transformational outcomes for a demanding new
digital world.

Accenture Technology powers digital transformation through services designed to
reinvent client application portfolio and a new style of IT. We combine business
and industry insights with innovative technology to drive growth for business of
our clients..

RESPONSIBILITIES:

* Receive and process claim notifications from our client;
* Maintain a high degree of customer service for all support queries, take
ownership of user problems and be proactive when dealing with user issues;
* Ensure that correct resolutions are found and involve appropriate areas in
resolving problems when needed;
* Actively participates in preventive maintenance, by documenting common
problems and scripts for customer support in the Service Desk knowledge base;
* Demonstrate understanding of the customer’s business needs and achieve and
maintain high customer satisfaction ratings;
* Develop and improve your product knowledge, business- and professional
skills.

REQUIREMENTS:

* Fluent in German (B2) and English (B2);
* Strong attention to detail;
* Great communication and interpersonal skills;
* Enthusiastic, positive attitude with a strong willingness to learn;
* Team player;
* Good understanding of Microsoft Office (MS Word, MS Excel, MS Outlook).

WE OFFER:

* Position in the world’s leading global company
* Professional growth based on performance
* Continuous training
* Wide range of benefits – 5 weeks of holiday, meal vouchers,
recreation/wellness vouchers, pension/life insurance etc.

HOW TO APPLY:
If you are interested in working with us please send us your resume and short
application letter.

By providing us your personal data in your CV, you have allowed Accenture to
process and file your CV in the HR database. Your personal data will be used for
the internal HR needs of Accenture only.
At the same time you confirm herewith that the personal data as stated in the CV
you have sent to us is true and accurate.