Procurement Associate with English & French (Prague, Czech Republic)

HELP DESK SUPPORT:

* Handle, research, and resolve phone and email inquiries for Client employees
regarding complex procurement related queries
* Ensure processing of transactions / calls by all team members in a prompt and
accurate manner as per defined Desk top procedures
* Suggest and implement process improvements in team operations
* Generate daily, weekly and monthly reports for compliance and MIS
* Help team members in solving complex requests
* Audit pre-determined number of calls, emails and CRM requests for all team
members
* Discuss quality audit feedback with team member(s) and give feedback to team
members on the same day
* Adhere to current understanding of policies and procedures, new products,
services and processes of the client and the call center
* Management of SOP’s, DTP’s, checklists etc
* Manage Quality check process

MAIN ACCOUNTABILITIES

* Receive proposals from individual suppliers for goods or services
* Verify requisition is accurate and contains updated requirements and
information per agreement.
* Conduct Purchase Requisition quality check: For complex Purchase Requisitions
/ complex categories check PR information against given templates to determine
completeness and compliance of PR (PR and template in local language)
* Provide telephone and email support during the hours of the office business
hours operation
* Support team supervisor and SDL in non-operational activities

PEOPLE MANAGEMENT RESPONSIBILITIES

* No direct line reports
* Client Customer Responsibilities
* Will be required to interface directly with clients, hence must have
excellent communication skills – communicative
* Develop strong understanding of relevant policies and procedures, as well as
compliance and risk regulations, to appropriately mitigate risk/exposure
* Handling escalated / sensitive senior management calls
* Support Internal / regulatory audits by providing the detailed documentation
specified by the audit team for their area of work

REQUISITION PROCESSING:

* Pre-qualify request by determining quality and completeness of request based
on defined set of rules for complex requests
* Identify and source potential suppliers based on the requirements provided by
client
* Obtain and analyze quote/pricing from preferred or contracted supplier  and
submit for approval
* Create Purchase Orders (PO), PO amendments / deletions based on requests
* Attempt to resolve outstanding issues arising in connection with procurement
processes in Accenture and client`s tools

SPOT BUY:

* Verify purchase request quality and correct buying channel, align with end
users on missing details by using phone / client tool
* Execute day-to-day spot buying of indirect goods over requisition tools
(occasionally via phone and e-mail) -  typically from a preferred supplier
* Execute value purchase requisitions
* Identify and advise customer on possible modification from original requests
(e.g. more cost efficient alternatives exists)
* Request supplier quotes based on the agreed process, follow on and support
response for raised questions
* Select a supplier according to the defined strategy in the category
* Support the client with the optimization of category policies by regular
creation / update of category cards, provide input on local spend situation and
category practices
* Act as a link between the client users and the vendors
* Ensure proper escalation path in case of business issues identified
* Ensure correct tracking and regular / ad hoc reporting based on client
request
* Provide on time and relevant feedback regarding business status to team
leader, prepare inputs for calls with the client

HELP DESK SUPPORT:

* Direct communication with users and suppliers via phone and email
* Solving issues arising in connection with procurement processes in Accenture
and client`s tools

MAIN ACCOUNTABILITIES

* Receive proposals from individual suppliers for goods or services
* Verify requisition is accurate and contains updated requirements and
information per agreement.
* Conduct Purchase Requisition quality check: For complex Purchase Requisitions
/ complex categories check PR information against given templates to determine
completeness and compliance of PR (PR and template in local language)
* Provide telephone and email support during the hours of the office business
hours operation
* Support team supervisor and SDL in non-operational activities
* People Management Responsibilities
* No direct line reports

CLIENT CUSTOMER RESPONSIBILITIES
Will be required to interface directly with clients, hence must have excellent
communication skills – communicative

Core Competencies

Functional skills

* Good interpersonal skills (needs to be able to build relationships over the
phone without meeting suppliers /  customers on a regular basis)
* Procurement and analytical background
* Good communication skills

TECHNICAL SKILLS

* Good computer literacy (e.g. Word, Excel and PowerPoint)
* Ariba or other eRequisitioning tools experience would be an advantage

OTHER EXPECTATIONS

* Very good written and spoken English skills
* Very good written and spoken Swedish skills
* Experience
* Procurement and analytical background would be an advantage
* SSC experience  is an advantage
* Experience in handling inbound international call center teams
* Excellent communication
* Knowledge of Microsoft Office applications i.e. Word, PowerPoint, Excel and
Internet Explorer
* Minimum Versant phone test score of 65+
* Should have completed voice and accent training (with neutralized mother
tongue influence)
* Thorough understanding of call center parameters (AHT, ATT, Abandon Rate, FCR
etc.)
* Superior communication and customer service abilities to include excellent
verbal and written communication skills
* Able to demonstrated high performance in the previous organization during
interview discussion
* Demonstrated ability towards troubleshooting and query resolution. Must be
detail oriented with good problem solving skills
* Ability to empathize with the customer