Procurement Operations Associate with English & German (Prague, Czech Republic)

Key Responsibilities

SERVICE DESK SUPPORT:

* Provide telephone and email support to European and NA end-users
* Respond to Client queries in a prompt and accurate manner
* Assist end-users on the end-to-end procure-to-pay process (Requisitions,
Orders, Contracts, Invoicing, Payments)
* Act as a trusted advisor regarding buying channels, use of preferred
suppliers and payment terms… in compliance with the Client’s policies
* Develop strong understanding of relevant policies and procedures, as well as
compliance and risk regulations, to appropriately mitigate risk/exposure  

REQUISITION PROCESSING:

* Approve Purchase Requisitions by determining quality and completeness of
request based on defined set of rules
* Propose updates to the existing compliance tools
* Report on requisition enablement and compliance

VENDOR MANAGEMENT

* Support enablement of suppliers
* Maintain the existing pool of vendors up to date to ensure buying
opportunities

CONTRACT ADMINISTRATION

* Resolve queries related to the contracting process
* Create and route contracts in the Contract Management tool per Client’s
policies
* Enable contracts by creating/approving compliance terms

PERFORMANCE SUPPORT
Opportunities to support team supervisors in non-operational activities

* Quality Check of the queries handled by the team
* Ensure respect of SLAs
* Handle escalations, carry out Root Cause Analysis
* Suggest and implement process improvements
* Report on team performance and compliance
* Prepare and provide trainings to team members

YOU WILL INTERFACE DIRECTLY WITH SUPPLIERS AND END-USERS (CLIENT) EITHER BY
EMAIL OR PHONE AND USE DIFFERENT INTEGRATED TECHNOLOGIES TO ENSURE A HIGH LEVEL
OF CLIENT SATISFACTION AND THE EFFICIENCY OF THE PROCURE-TO-PAY PROCESSES.

Qualifications & Experience

* Outstanding communication skills
* Project Management competencies
* Good interpersonal skills
* Team Player
* Basic Microsoft Office Knowledge
* English, GERMAN : Level B2 to C1, Other language is a plus (French, Spanish,
Italian, Turkish,  Portuguese)
* Customer Service experience
* Procurement background is a plus
* Flexibility to work according to the planned schedule:

* EMEA: 08:00-17:00
* NA: 14:00-23:00