Disputes Agent with German (Prague, Czech Republic)

WHAT ARE YOUR RESPONSIBILITIES?
You receive and process customer complaints on bills, loans, or other payments.
You act as the liaison between billing team, cash collections team, management,
customers, etc.  by identifying the cause and validity of complaints and
analyze overdue receivables.

Other responsibilities include:

* Ensuring that correct resolutions are found and involve appropriate areas in
resolving problems when needed
* Actively participating in preventive maintenance, by documenting common
problems and scripts for customer support in the Service Desk knowledge base
* Demonstrating understanding of the customer’s business needs and achieve
and maintain high customer satisfaction ratings
* Developing and improving your product knowledge, business- and professional
skills

ARE YOU OUR IDEAL CANDIDATE?

* Fluent in German and communicative in English
* Strong organizational, multi-tasking, and time-management skills
* Flexibility and work under pressure, especially in the period of
month/quarter/year-end closing
* Great communication and interpersonal skills
* Ability to work analytically within a problem-solving environment
* Previous accounting experience/studies (in particular AR) is an advantage
* Good understanding of Microsoft Office (MS Word, MS Excel, MS Outlook)

OUR OFFER:

* Develop yourself in a dynamic international environment and gain valuable
international work experience while working in a German team
* Relocation bonus
* Competitive local salary and wide range of benefits (meal and wellness
coupons, 5 weeks of holiday, health insurance and bonus schemes etc.)
* Professional growth based on performance