Customer Service Clerk with German

Accenture Services, s.r.o.

Place of work
Prague, The Capital Prague
Contract type

Information about the position

Job description, responsibilities and duties


* To proactively check for any potential or actual shipment failures, both
import and export, and contact the customer to advise and agree a resolution
that will achieve customer satisfaction
* Proactively takes actions, where applicable, to solve service issues, ensures
that solutions meet customer and business needs
* Proactively contacts customers when service issues may affect delivery
commitments, and understands customer needs in order to recommend appropriate
* Follows all new customers’ shipments and Premium shipments, to confirm the
Proof of Delivery or apply the Service Recovery Policy
* To provide the customer with suitable solutions relating to problem shipments
or complaints
* Researches problem shipment information, liase with internal departments to
find potential solutions that meet the needs of the customer
* Provides regular updates to the customer in line with the agreed call back
times and preferred communication channel
* Complies with all relevant policies and procedures
* Formulates written communication requests providing accurate, complete and
professional information detailing the specific requirements from the recipient
* Follows up within the agreed times frame until an appropriate response has
been received
* Provides timely, complete and professional responses to customers
* Record accurate, complete and timely information in systems to ensure global
visibility, consistency of information, and to enable root cause analysis.
* Records and completes complaint files to closing point, including Service
Recovery data entry requirements
* Records undeliverable/unsendable solutions to hand over to operations
* Prepares and distributes Customer letters if required


* Written and spoken ability to communicate in German for client interaction.
(B2 Proficiency required - CEFR standards)
* Written and spoken ability to communicate in English for Accenture

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)


Brief description of the company

Accenture’s Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.

Number of employees

1000 an more employees

Company address

Accenture s.r.o. Finance department
V Parku 12
148 00 Praha
ID: 3279840   Datum zveřejnění: 6.1.2018  
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