HR Connect Agent with German and English

Accenture Services, s.r.o.

Place of work
Prague, The Capital Prague
Contract type

Information about the position

Job description, responsibilities and duties

We solve our clients' toughest challenges by providing unmatched services in
strategy, consulting, digital, technology and operations. We partner with more
than three-quarters of the Fortune Global 500, driving innovation to improve the
way the world works and lives. With expertise across more than 40 industries and
all business functions, we deliver transformational outcomes for a demanding new
digital world.

Accenture Technology powers digital transformation through services designed to
reinvent client application portfolio and a new style of IT. We combine business
and industry insights with innovative technology to drive growth for business of
our clients..


The HR Connect Agent resolves Accenture employee inquiries for his/her assigned
portfolio/country in HR field. The HR Connect Agent responds and resolves
queries via phone and e-mail / service requests created through myRequests tool
with a focus on service excellence and professionalism.


* Clarify the needs of the employee, answer inquiries, educate and bring to the
resolution within specified timelines
* Follow up customer requests and check resolution where necessary to ensure
customer satisfaction.
* Escalate questions / situations to respective tiers.
* Improve/update HR Pedia & DWI, any HR Connect documentation, based on
analysis of requests received from employees and / or information provided by
local HR teams.
* Remain updated with latest supporting applications, HR procedures and
programs and business updates across Accenture.
* Perform any projects/activities assigned by the Team Lead / Supervisor.
* Exhibits a positive can-do attitude and approach to responsibilities; meets
new challenges and changes with an open mind; demonstrates commitment to the
* Work effectively with other departments in the service centers and local
teams to ensure query resolution and escalate queries as required.
* Think creatively and make innovative suggestions that improve operational
efficiency, effectiveness, internal controls or customer service.


* Completed at least High school education (advanced degree is a plus)
* Fluent knowledge of German language (B2) and good knowledge of English
language (B1 – B2)
* Ability to analyze and solve complex issues
* Excellent client handling skills
* Willingness to learn HR processes and administration
* Excellent communication and interpersonal skills
* Self-Motivated, positive attitude and good working spirit
* Proactive, taking initiative and actively think about improvements
* Flexibility to take on additional responsibilities and tasks when required


* Position in the world’s leading global company
* Professional growth based on performance
* Continuous training
* Wide range of benefits – 5 weeks of holiday, meal vouchers,
recreation/wellness vouchers, pension/life insurance etc.

If you are interested in working with us please send us your resume and short
application letter.

By providing us your personal data in your CV, you have allowed Accenture to
process and file your CV in the HR database. Your personal data will be used for
the internal HR needs of Accenture only.
At the same time you confirm herewith that the personal data as stated in the CV
you have sent to us is true and accurate.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)


Brief description of the company

Accenture’s Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.

Number of employees

1000 an more employees

Company address

Accenture s.r.o. Finance department
V Parku 12
148 00 Praha
ID: 3279841   Datum zveřejnění: 6.1.2018  
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