HR Global Process Owner - Payroll

GPO act as 'Single Point of Contact' for managing key 'Client' GPO stakeholders.
He/she represent Accenture in all 'Process/Scope' change discussions including
leading the Innovation agenda. He/she will be responsible for leading, driving
and providing support for all transformation and transition phases including the
implementation of new tools and technology solutions into the service delivery
organization. He/she will as well be responsible for Continuous Improvement
plans and process-driven productivity plans (in liaison with BE).
GPO will also have the role of “Operational Payroll Provider” Manager,
controlling the Third Party performances and being SPOC for data control and
governance framework definition.
Responsibilities may include the development and execution of demand management
processing, facilitating project governance and reporting.
Service level controls and reporting is also part of the role, in particular at
global level, with all breakdown specificities (service and geo-clusters)

WHAT ARE YOUR RESPONSIBILITIES?

* Define and maintain the global processes & operating Model involving the
Third Party/Payroll Provider as well as the relevant SOW matrices.
* Define and maintain the Governance framework with the Third-Party Payroll
Provider, actively attending the key meetings and reviewing performance reports
and SLAs (as per Sub-co contract settlements)
* Define and maintain the Operating Data exchange procedures and associated
quality check framework towards the selected Third Party Payroll Provider
* Act as Escalation point for Payroll-related issues, driving the integrated
problem fixing and resolution, including the promotion/review of the improvement
plans
* Proactively contributes to create and manage the Governance and Ways of
Working with the Client counterpart – at GPO level
* Provides contribution and manage the volume/business forecasting, in
cooperation with the Client counterparts and participate to the definition of
the “Continuous improvement” Agenda as well as to business model innovations
* Provides deep expertise on global process design, deployment and maintenance
of contractual “scope of work”
* Contributes to transition & transformational project, in particular for
“delivery testing” methodology and environment
* Contributes to define and manage – for the relevant scope – the Service
controls and Service Performance reporting, focusing on Root Cause Analysis for
consequent improvement plans
* Manages cross-improvement plans and contribute to drive end-to-end process
standardization & efficiency, in cooperation with Business Excellence
* Manages change process effectively (operationalize the global changes,
prepare and introduce the impact assessment) coordination and being the full
accountable person for Change Requests.
* Develops where required the suitable stakeholder communications and marketing
plans – in cooperation with other GPO/Leads and with the Client
* Ideates and develops potential Analytics opportunities enabling creation of
'Client' business value.
* Optimizes the specific HR Operation Model for his/her area, and support the
other GPO for the overall model
* Coordinates regular audit reports as appropriate or support other
internal/external Parties requesting them
* Coordinates directly the assigned PMEs, and coordinates other resources in
relationship with projects/initiatives assigned to him/her.

ARE YOU OUR IDEAL CANDIDATE?

* Innovation and long term planning skills
* Cost Management (impact assessment)
* Operations Management
* Experience in managing vendor relationships and resolving issues
* Client Relationship Management
* Business Operations Management
* Delivery and Operations Management
* Project Management
* Communications Management
* Metrics Definition and Management
* Data Mining
* Specific knowledge and >5 years-experience in managing payroll processes and
the associated working principles across Countries
* Strong experience in development of efficiencies in payroll processes,
directing changes, and internal controls.
* Issue/Improvement plan Management
* Contract Management
* Demand Management
* Operational Excellence
* General Technology skills (good level) on the most used HR systems (SF, WD,
SAP)
* General knowledge of payroll system principles and functioning
* B1 level of German (nice to have)