Procurement and Accounts Payable Operations Associate with Dutch

Key Responsibilities

Whilst working within Accenture and Client systems, the Procurement and AP
Operations Associate would be responsible for some or all of the following
processes:

SERVICE DESK SUPPORT

* Provide telephone and email support to European end-users
* Respond to Client queries in a prompt and accurate manner
* Assist end-users on the end-to-end procure-to-pay process (Requisitions,
Orders, Contracts, Invoicing, Payments)
* Act as a trusted advisor regarding buying channels, use of preferred
suppliers and payment terms in compliance with the Client’s policies
* Develop strong understanding of relevant policies and procedures, as well as
compliance and risk regulations, to appropriately mitigate risk/exposure  

Purchase Requisition and Invoice Processing activities

* Approve Purchase Requisitions by determining quality and completeness of
request based on defined set of rules
* Propose updates to the existing compliance tools
* Report on requisition enablement and compliance
* Occasionally handle Spot Buy requisitions
* Invoice processing – special cases which require contact with the client
and suppliers.
* Solving holds on invoices as per process instructions + solving of rejections
* Create/Update of Procedures
* Month and closure activities and responsibilities
* Other duties as directed by the Team Leader

Vendor Management

* Support enablement of suppliers
* Maintain the existing pool of vendors up to date to ensure buying
opportunities

Contract Administration

* Resolve queries related to the contracting process
* Create and route contracts in the Contract Management tool per Client’s
policies
* Enable contracts by creating/approving compliance terms

Performance Support

Opportunities to support team supervisors in non-operational activities
• Quality Check of the queries handled by the team
• Ensure respect of SLAs
• Handle escalations, carry out Root Cause Analysis
• Suggest and implement process improvements
• Report on team performance and compliance
• Prepare and provide training and mentoring to team members
• Responsible for customer/Supplier satisfaction survey results

YOU WILL INTERFACE DIRECTLY WITH SUPPLIERS AND END-USERS (CLIENT) EITHER BY
EMAIL OR PHONE AND USE DIFFERENT INTEGRATED TECHNOLOGIES TO ENSURE A HIGH LEVEL
OF CLIENT SATISFACTION AND THE EFFICIENCY OF THE PROCURE-TO-PAY PROCESSES.

• TRAVEL REQUIRED FOR INITIAL KNOWLEDGE TRANSFER ACTIVITIES (WITHIN EUROPE)