Warranty Claims Specialist with French & English (00580899)

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JOB SPECIFICATION:

An international warranty team seeks a French speaker who would like to start or
deepen his/her experience in the warranty validation field by taking up the role
of Warranty Claims Specialist providing warranty services to a prominent client
within automotive industry. The main objective of the role is the verification
and analysis of warranty claims, maintainance of quality and service standards
in support of the contracted Service Level Agreement. The role generally entails
usage and learning of client-specific software.

RESPONSIBILITIES:

* Verification of warranty claims based on available information from
Dealership (repair center)
* Analysis of external resources (e.g. Technical bulletins, parts catalogs,
Approvals) to support the claim
* Documenting and adding comments (e.g. to return claim back to dealership to
clarify discrepancies)
* Assess warranty claims based on information found

REQUIREMENTS:

Since the opening is an entry level job, we put emphasis on your attitude rather
than specific knowledge or experience. We just expect you to:

* Fluent knowledge of French and advanced level of English
* Be willing to learn new things
* Have high school diploma
* Possess good communication skills (be able to build, maintain and enhance
professional relationships with clients and others)
* Have Data processing accuracy, be detail oriented, and able to
evaluate/research a warranty claim
* Be stress resistant
* Be able to work efficiently within a team
* Have knowledge of warranty processes or mechanical knowledge of machinery (an
advantage, not mandatory)
* Be computer literate (Outlook, Excel, Access)

WE OFFER:

* Position in the world’s leading global company
* Professional growth based on performance
* Continuous training
* Wide range of benefits – 5 weeks of holiday, meal vouchers,
recreation/wellness vouchers, pension/life insurance etc.

HOW TO APPLY:

If you are interested in working with us please send us your resume and short
application letter.

By providing us your personal data in your CV, you have allowed Accenture to
process and file your CV in the HR database. Your personal data will be used for
the internal HR needs of Accenture only.
At the same time you confirm herewith that the personal data as stated in the CV
you have sent to us is true and accurate.