Warranty Claims Specialist with German & Polish (00604620)

Accenture Services, s.r.o.

Place of work
The Capital Prague
Contract type
full-time

Information about the position

Job description, responsibilities and duties

WARRANTY CLAIMS SPECIALIST WITH GERMAN & POLISH (00604620)

JOB SPECIFICATION:

Warranty Claims Specialist is responsible to review and process warranty claims
in a timely and qualitatively adequate manner within contracted Service Level
Agreement.

Supplier Warranty Agent’s responsibilities include determining responsibility
based on available documentation and correctly assign claims. Attach available
documents, provide additional information and advising suppliers with the
process. Based on need provide assistance in communication between client
locations on conference calls.

RESPONSIBILITIES:

* Verification and analysis of warranty claims based on available resources
* Documenting and adding comments
* Investigating warranty claims, facilitating recovery and assigning
appropriate responsibilities
* Coach rest of the team on quality aspects or new learning when required (in
person or via conference calls)
* Implement practices to improve operational efficiencies
* Delivers a service to the client in an effective manner
* Always adheres to contractual service levels across the client base
* Demonstrates excellent problem solving ability, escalates to the supervisor
when necessary
* Flexible approach and actively looks for ways to grow skills and experience
within the team

REQUIREMENTS:

* Intermediate level of English, German & Polish is required (B2)
* Interpersonal skills to deal with suppliers, warranty engineers
* Data processing accuracy, detail oriented
* User level MS Office
* Organized, timely, pro-active and highly productive
* High School diploma
* Good team player

WE OFFER:

* Position in the world’s leading global company
* Professional growth based on performance
* Continuous training
* Wide range of benefits – 5 weeks of holiday, meal vouchers,
recreation/wellness vouchers, pension/life insurance etc.

HOW TO APPLY:

If you are interested in working with us please send us your resume and short
application letter.

By providing us your personal data in your CV, you have allowed Accenture to
process and file your CV in the HR database. Your personal data will be used for
the internal HR needs of Accenture only.
At the same time you confirm herewith that the personal data as stated in the CV
you have sent to us is true and accurate.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)

Advertiser

Brief description of the company

Accenture’s Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.

Number of employees

1000 and more employees
ID: 3451705  Datum zveřejnění: 18.7.2018  Nabídka práce je převzata z jiné stránky nebo zdroje.