Warranty Claims Processor with Portuguese & Italian (00610687)

Accenture Services, s.r.o.

Místo práce
Hlavní město Praha
Druh pracovního poměru
plný úvazek

Informace o pracovním místě

Náplň práce, pravomoci a zodpovědnosti

Accenture is a leading global professional services company, providing a broad
range of services and solutions in strategy, consulting, digital, technology and
operations. Combining unmatched experience and specialized skills across more
than 40 industries and all business functions – underpinned by the world’s
largest delivery network – Accenture works at the intersection of business and
technology to help clients improve their performance and create sustainable
value for their stakeholders. With more than 425,000 people serving clients in
more than 120 countries, Accenture drives innovation to improve
the way the world works and lives

THIS WILL BE YOUR FUTURE TEAM:

We are a small international team of 7 based in a new modern Visionary office
right next to the metro station. Being diverse and even though not numerous, we
maintain supportive relationships in cheerful and open-minded environment. We
are ready to help one another when a need arises. We participate in various
company activities like volunteering, team buildings and we like going out for
lunches or dinners together. Our working hours are flexible what ensures keeping
a good work-life balance.

THIS WILL BE YOUR FUTURE ROLE:

We act as a middle step between our client, representing agricultural/lawn care
industry, and their dealership located worldwide, covering a service in
Portuguese, French, German, Turkish, Polish, Italian and Russian language. Our
role is to support client in correct warranty claim validation, eliminating
unjustified costs and if necessary, identifying and addressing suspicious
behaviors of dealers. On the other hand, we cooperate also with dealers to
understand their challenges in various repairs, guiding them through the process
to solve any discrepancies being in breach of defined warranty agreements.

Therefore, your main responsibility will be:

* written communication with client’s dealers
* verifying claim information using several client’s online tools like parts
catalogue or technician’s advisory tool and SAP.

You will get an opportunity to meet our client representatives who are visiting
us yearly and participate in regular conference calls related to process
clarifications. You can improve your knowledge of PC tools and learn operating
new applications used in the corporate world.

THIS IS WHAT YOU ALREADY HAVE:

Our new colleague should:

* enjoy communicating in foreign languages

- fluent in English (company, client and team core language)
- proficient user of Portuguese and Italian (B2)

* have at least basic knowledge of MS Office package (Outlook, Excel, Word)
* have ability of good decision-making and retentive memory
* be capable of working with little to no supervision

No prior automotive/mechanical or SAP knowledge is required for this role as
team will provide you with the necessary training to make you feel confident
before starting to work independently.
You should know that all our activities are performed accurately and that we
respect the given deadlines. If you are ready to learn and deliver required
performance results still staying focused on details, you like sharing
experience and strive for improvement, you will feel comfortable in our team.

WE OFFER:

* Position in the world’s leading global company
* Professional growth based on performance
* Continuous training
* Wide range of benefits – 5 weeks of holiday, meal vouchers,
recreation/wellness vouchers, pension/life insurance etc.

HOW TO APPLY:

If you are interested in working with us please send us your resume and short
application letter.

By providing us your personal data in your CV, you have allowed Accenture to
process and file your CV in the HR database. Your personal data will be used for
the internal HR needs of Accenture only.
At the same time you confirm herewith that the personal data as stated in the CV
you have sent to us is true and accurate.

THIS IS WHAT WE DO IN ACCENTURE:

We solve our clients' toughest challenges by providing unmatched services in
strategy, consulting, digital, technology and operations. We partner with more
than three-quarters of the Fortune Global 500, driving innovation to improve the
way the world works and lives. With expertise across more than 40 industries and
all business functions, we deliver transformational outcomes for a demanding new
digital world.

Accenture Operations combines technology that digitizes and automates business
processes, unlocks actionable insights, and delivers everything-as-a-service
with our team's deep industry, functional and technical expertise. So you can
confidently chart your course to consuming your core business services on
demand, accelerate innovation and speed to market. Welcome to the "as-a-service"
business revolution.

INFORMATION ABOUT THE VACANCY

JOB LOCATION

Praha-Holešovice

EMPLOYMENT TYPE

Full-time work

TYPE OF EMPLOYMENT

Employment contract

DURATION OF EMPLOYMENT

Permanent

BENEFITS

Notebook, contributions to the pension / life insurance, flexible start/end of
working hours, meal tickets / catering allowance, holidays 5 weeks, educational
courses, training, cafeteria, sick day

REQUIRED EDUCATION

Secondary education or professional training with a school-leaving exam

REQUIRED LANGUAGES

Portuguese (intermediate), italian (intermediate), english (intermediate)

POSTED BY

Accenture

The vacancy is suitable for graduates.

CONTACT

ACCENTURE
Veronika Langrova

Požadavky na zaměstnance

Pozici vyhovují uchazeči se vzděláním

středoškolské s maturitou

Inzerující společnost

Stručná charakteristika společnosti

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve
the way the world works and lives.

Počet zaměstnanců

1000 a více zaměstnanců

Adresa společnosti

Accenture s.r.o. Finance department
V Parku 12
148 00 Praha
http://www.accenture.cz
ID: 3491046   Datum zveřejnění: 13.9.2018  
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