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Warranty Claims Processor with German & Polish
Accenture Services, s.r.o.
Místo práce
Hlavní město Praha
Hlavní město Praha
Druh pracovního poměru
plný úvazek
plný úvazek
Informace o pracovním místě
Náplň práce, pravomoci a zodpovědnosti
Accenture is a leading global professional services company, providing a broad
range of services and solutions in strategy, consulting, digital, technology and
operations. Combining unmatched experience and specialized skills across more
than 40 industries and all business functions – underpinned by the world’s
largest delivery network – Accenture works at the intersection of business and
technology to help clients improve their performance and create sustainable
value for their stakeholders. With more than 425,000 people serving clients in
more than 120 countries, Accenture drives innovation to improve
the way the world works and lives
THIS WILL BE YOUR FUTURE TEAM:
We are a small international team of 7 based in a new modern Visionary office
right next to the metro station. Being diverse and even though not numerous, we
maintain supportive relationships in cheerful and open-minded environment. We
are ready to help one another when a need arises.
We participate in various company activities like volunteering, team buildings
and we like going out for lunches or dinners together. Our working hours are
flexible what ensures keeping a good work-life balance.
THIS WILL BE YOUR FUTURE ROLE:
We act as a middle step between our client, representing agricultural/lawn care
industry, and their dealership located worldwide, covering a service in
Portuguese, French, German, Turkish, Polish, Italian and Russian language. Our
role is to support client in correct warranty claim validation, eliminating
unjustified costs and if necessary, identifying and addressing suspicious
behaviors of dealers. On the other hand, we cooperate also with dealers to
understand their challenges in various repairs, guiding them through the process
to solve any discrepancies being in breach of defined warranty agreements.
Therefore, your main responsibility will be:
* written communication with client’s dealers
* verifying claim information using several client’s online tools like parts
catalogue or technician’s advisory tool and SAP
You will get an opportunity to meet our client representatives who are visiting
us yearly and participate in regular conference calls related to process
clarifications. You can improve your knowledge of PC tools and learn operating
new applications used in the corporate world.
THIS IS WHAT YOU ALREADY HAVE:
Our new colleague should:
* enjoy communicating in foreign languages - fluent in English (company, client
and team core language) and advanced user of German and Polish (B2)
* have at least basic knowledge of MS Office package (Outlook, Excel, Word)
* have ability of good decision-making and retentive memory
* be capable of working with little to no supervision
No prior automotive/mechanical or SAP knowledge is required for this role as
team will provide you with the necessary training to make you feel confident
before starting to work independently.
You should know that all our activities are performed accurately and that we
respect the given deadlines. If you are ready to learn and deliver required
performance results still staying focused on details, you like sharing
experience and strive for improvement, you will feel comfortable in our team.
WE OFFER:
* Position in the world’s leading global company
* Professional growth based on performance
* Continuous training
* Wide range of benefits – 5 weeks of holiday, meal vouchers,
recreation/wellness vouchers, pension/life insurance etc.
HOW TO APPLY:
If you are interested in working with us please send us your resume and short
application letter.
By providing us your personal data in your CV, you have allowed Accenture to
process and file your CV in the HR database. Your personal data will be used for
the internal HR needs of Accenture only.
At the same time you confirm herewith that the personal data as stated in the CV
you have sent to us is true and accurate.
INFORMATION ABOUT THE VACANCY
JOB LOCATION
Plynární 1617/10, 170 00 Praha-Holešovice, Czech Republic
EMPLOYMENT TYPE
Full-time work
TYPE OF EMPLOYMENT
Employment contract
BENEFITS
Bonuses, notebook, contributions to the pension / life insurance, flexible
start/end of working hours, meal tickets / catering allowance, holidays 5 weeks,
educational courses, training, cafeteria, sick day, occasional work from home,
opportunity to work up hours
REQUIRED EDUCATION
Secondary education or professional training with a school-leaving exam
REQUIRED LANGUAGES
English (intermediate), german (intermediate), polish (intermediate)
POSTED BY
Accenture
The vacancy is suitable for graduates.
range of services and solutions in strategy, consulting, digital, technology and
operations. Combining unmatched experience and specialized skills across more
than 40 industries and all business functions – underpinned by the world’s
largest delivery network – Accenture works at the intersection of business and
technology to help clients improve their performance and create sustainable
value for their stakeholders. With more than 425,000 people serving clients in
more than 120 countries, Accenture drives innovation to improve
the way the world works and lives
THIS WILL BE YOUR FUTURE TEAM:
We are a small international team of 7 based in a new modern Visionary office
right next to the metro station. Being diverse and even though not numerous, we
maintain supportive relationships in cheerful and open-minded environment. We
are ready to help one another when a need arises.
We participate in various company activities like volunteering, team buildings
and we like going out for lunches or dinners together. Our working hours are
flexible what ensures keeping a good work-life balance.
THIS WILL BE YOUR FUTURE ROLE:
We act as a middle step between our client, representing agricultural/lawn care
industry, and their dealership located worldwide, covering a service in
Portuguese, French, German, Turkish, Polish, Italian and Russian language. Our
role is to support client in correct warranty claim validation, eliminating
unjustified costs and if necessary, identifying and addressing suspicious
behaviors of dealers. On the other hand, we cooperate also with dealers to
understand their challenges in various repairs, guiding them through the process
to solve any discrepancies being in breach of defined warranty agreements.
Therefore, your main responsibility will be:
* written communication with client’s dealers
* verifying claim information using several client’s online tools like parts
catalogue or technician’s advisory tool and SAP
You will get an opportunity to meet our client representatives who are visiting
us yearly and participate in regular conference calls related to process
clarifications. You can improve your knowledge of PC tools and learn operating
new applications used in the corporate world.
THIS IS WHAT YOU ALREADY HAVE:
Our new colleague should:
* enjoy communicating in foreign languages - fluent in English (company, client
and team core language) and advanced user of German and Polish (B2)
* have at least basic knowledge of MS Office package (Outlook, Excel, Word)
* have ability of good decision-making and retentive memory
* be capable of working with little to no supervision
No prior automotive/mechanical or SAP knowledge is required for this role as
team will provide you with the necessary training to make you feel confident
before starting to work independently.
You should know that all our activities are performed accurately and that we
respect the given deadlines. If you are ready to learn and deliver required
performance results still staying focused on details, you like sharing
experience and strive for improvement, you will feel comfortable in our team.
WE OFFER:
* Position in the world’s leading global company
* Professional growth based on performance
* Continuous training
* Wide range of benefits – 5 weeks of holiday, meal vouchers,
recreation/wellness vouchers, pension/life insurance etc.
HOW TO APPLY:
If you are interested in working with us please send us your resume and short
application letter.
By providing us your personal data in your CV, you have allowed Accenture to
process and file your CV in the HR database. Your personal data will be used for
the internal HR needs of Accenture only.
At the same time you confirm herewith that the personal data as stated in the CV
you have sent to us is true and accurate.
INFORMATION ABOUT THE VACANCY
JOB LOCATION
Plynární 1617/10, 170 00 Praha-Holešovice, Czech Republic
EMPLOYMENT TYPE
Full-time work
TYPE OF EMPLOYMENT
Employment contract
BENEFITS
Bonuses, notebook, contributions to the pension / life insurance, flexible
start/end of working hours, meal tickets / catering allowance, holidays 5 weeks,
educational courses, training, cafeteria, sick day, occasional work from home,
opportunity to work up hours
REQUIRED EDUCATION
Secondary education or professional training with a school-leaving exam
REQUIRED LANGUAGES
English (intermediate), german (intermediate), polish (intermediate)
POSTED BY
Accenture
The vacancy is suitable for graduates.
Požadavky na zaměstnance
Pozici vyhovují uchazeči se vzděláním
středoškolské s maturitou
Inzerující společnost
Stručná charakteristika společnosti
Accenture je vedoucí, globální společnost nabízející odborné služby. Poskytujeme širokou škálu služeb a řešení v oblasti strategie, poradenství, digitálních technologií, technologických služeb a podpory podnikových procesů prostřednictvím přibližně 450 000 pracovníků ve více než 120 zemích světa. Největším a nejvýznamnějším firmám ze všech odvětví pomáháme nastavit úspěšné strategie, navrhnout a implementovat plány, využít sílu digitálního světa – za pomoci tradičních i nových technologií – a dodat řešení. Našim klientům se dokážeme postarat o provoz jejich podnikových procesů, infrastruktury i cloudových služeb. Accenture působí v České republice od roku 1991 a poskytuje služby, jak domácím tak zahraničním firmám. Accenture nyní v ČR zaměstnává téměř 2 000 pracovníků.
Počet zaměstnanců
1000 a více zaměstnanců
ID: 3491047
Datum zveřejnění: 13.9.2018
2018-09-13
lokalita: Hlavní město Praha Pozice: Pracovník reklamačního oddělení, Specialista podpory zákazníků Společnost: Accenture Services, s.r.o.
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