IT Customer Service Associate

Accenture Services, s.r.o.

Place of work
The Capital Prague
Contract type

Information about the position

Job description, responsibilities and duties

Accenture is kick-starting a project within IT support to be based in our
brand-new office in Prague!

What you will do:

You will be part of a small Dutch speaking team based in Prague that will
provide technical support concerning IT problems, incidents and queries towards
a client. Upon receiving a request, you will need to identify the problem and
follow clear procedures of how to resolve it correctly within the designated
time lines. During the process you will of course also need to document your
efforts and if unsuccessful in solving the issue make sure it’s transferred to
the next level. If some general issues occur, you will be expected to
communicate it effectively and make sure it receives attention from management.
Overall it will be a key detail to provide the customer with the best possible
service and to follow up with them regarding previous reported incidents.


• Fluency in Dutch and English
• Very good communication and teamwork skills
• Patience, attention to details and willingness to learn
• Experience from troubleshooting of software applications preferred, but not
a must
• Interest in computers and web applications concepts (HTML, HTTP etc.) is an
• University degree, preferably in Computer Science, is an advantage


• Position in one of the world´s leading global companies
• The opportunity to work in an international environment
• Professional growth based on performance
• Training program/curriculum
• Wide range of benefits – 5 weeks of holiday, meal vouchers,
recreation/wellness vouchers, pension/life insurance, etc.
• Relocation package


We solve our clients' toughest challenges by providing unmatched services in
strategy, consulting, digital, technology and operations. We partner with more
than three-quarters of the Fortune Global 500, driving innovation to improve the
way the world works and lives. With expertise across more than 40 industries and
all business functions, we deliver transformational outcomes for a demanding new
digital world.
Accenture Operations combines technology that digitizes and automates business
processes, unlocks actionable insights, and delivers everything-as-a-service
with our team's deep industry, functional and technical expertise. So, you can
confidently chart your course to consuming your core business services on
demand, accelerate innovation and speed to market. Welcome to the "as-a-service"
business revolution.


Send your CV in English to Hanna Edström at [email protected] For
more information regarding Accenture in Czech Republic please visit our website or contact Hanna Edström

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Upper intermediate (B2)


Brief description of the company

Accenture’s Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.

Number of employees

1000 an more employees

Company address

Accenture s.r.o. Finance department
V Parku 12
148 00 Praha
ID: 3495686   Datum zveřejnění: 19.9.2018  
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