Procurement Operations Teamlead with Dutch

JOB SPECIFICATION:

The Procurement Operations Senior Analyst will lead a Procurement Operations
team delivering services related to Service Desk Support, Requisition Processing
and Contract Administration, take care of reporting internally and externally,
maintain relationships with the Client and the Account Management and will be
accountable for the quality and the service level of the daily delivery
operations.

RESPONSIBILITIES:

OPERATIONS

• Provide support to the team, acting as an escalation point between the team
members and the Client
• Provide valuable reporting to the Client, the team and the Account
Management
• Monitor the Service Level Agreements
• Create Root Cause Analysis and design Corrective/Preventive Actions
• Participate on regular reviews of performance metrics
• Implement and support the enforcement of procurement operations processes
• Work on continuous improvement and encourage the team to submit innovation
proposals (We@Accenture)
• Ensure smooth onboarding of newcomers

PEOPLE MANAGEMENT

• Develop the team members’ skills and abilities through Performance
Achievement
• Provide feedbacks to the team members on performance, personal initiatives,
improvement proposals…
• Plan the team schedule in shifts while ensuring the permanent continuity of
delivery
• Ensure attendance and punctuality within the team
• Review team and individual performance on a regular basis
• Manage the team size per forecast and use of resources (includes Capacity
Planning, recruitment etc…)

You will interface directly with suppliers and clients either by email or phone
and use different integrated technologies to ensure a high level of Client
satisfaction and the efficiency of the ProcuretoPay processes.

REQUIREMENTS:

CORE COMPETENCIES

• Project management skills
• Strong communication/interpersonal skills (build and maintain relationships
to client and team members)
• Orientation to client and delivery
• Team player with a positive attitude
• Proven ability to work on own initiative, innovations

TECHNICAL SKILLS

• Analytical skills
• MS Office: Advanced proficiency
• Knowledge of Ariba, SAP is a plus
• Knowledge and experience of Procure to Pay process and technology
• Fluent English and Dutch

EXPERIENCE & WORKING DIMENSIONS

• Minimum 2 years of business experience
• Experience with service delivery, team management and/or customer service

WE OFFER:

* Position in the world’s leading global company
* Professional growth based on performance
* Continuous training
* Wide range of benefits – 5 weeks of holiday, meal vouchers,
recreation/wellness vouchers, pension/life insurance etc.

HOW TO APPLY:

If you are interested in working with us please send us your resume and short
application letter.

By providing us your personal data in your CV, you have allowed Accenture to
process and file your CV in the HR database. Your personal data will be used for
the internal HR needs of Accenture only.
At the same time you confirm herewith that the personal data as stated in the CV
you have sent to us is true and accurate.