New project - HR/Customer service - english + polish

ADECCO spol.s r.o.

Place of work
Brno-střed, Czechia
Contract type
full-time
Start date
01.10.2018

Information about the position

Job description, responsibilities and duties

Job description:

▪ Handle incoming phone calls, live chats and receive and process incoming work through a ticket management system
▪ Use procedures, policy manuals, knowledge management, and other reference materials to assist in answering and resolving employee/manager inquiries
▪ Communicate Human Resources and other related, policies, procedures, and government regulations
▪ Forward employee to functional specialists when in-depth functional knowledge is required
▪ Document all employee inquiries and issues
▪ Conduct frequent review of Frequently Asked Questions, policies, procedures to identify steps needed to answer customer inquiries
▪ Report unusual events

Employee perks, benefits

What can we offer to you?

▪ Motivating salary
▪ Friendly and multinational team
▪ Opportunities for professional development and career growth
▪ Nice atmosphere
▪ 25 days of vacation + 2 sick days
▪ Many company activities (massages, workshops, team-buildings)
▪ Relax room
▪ Start date immediately (1.10.2018 latest)
▪ Attractive location Brno-center

Company on whose behalf the position is being filled

Other administrative and support service activities

Currently, we are seeking qualified candidates for an HR Operations, Customer Service Representative to join global HR organization. This position is responsible for providing employee assistance (via phone, live chat, email) with inquiries related to Human Resources and related policies, procedures, and transactions using HR systems, service center technologies / knowledgeware within the HR Operations Center.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Customer service

Language skills

English - Upper intermediate (B2) and Polish - Upper intermediate (B2)

Personality requirements and skills

What we need?

▪ English + Polish advanced knowledge (corporate language)
▪ HR SSC experience is a great advantage
▪ Knowledge of other language (French, German, Dutch, Italian, ...) is an advantage
▪ Experience in customer service, call centers and in corporate environment is an advantage
▪ Good computer skills (Microsoft Office, in particular Excel, Word, and PowerPoint)
▪ Communication skills with a strong customer service attitude
▪ Ability to prioritize and multitask
ID: 3489709   Datum zveřejnění: 11.9.2018