HR/customer service - EN + FR/ IT/ DE/ PL/ DU

ADECCO spol.s r.o.

Place of work
Brno-střed, Czechia
Contract type
Start date

Information about the position

Job description, responsibilities and duties

Job description:

▪ Handle incoming phone calls, live chats and receive and process incoming work through a ticket management system
▪ Use procedures, policy manuals, knowledge management, and other reference materials to assist in answering and resolving employee/manager inquiries
▪ Communicate Human Resources and other related, policies, procedures, and government regulations
▪ Forward employee to functional specialists when in-depth functional knowledge is required
▪ Document all employee inquiries and issues
▪ Conduct frequent review of Frequently Asked Questions, policies, procedures to identify steps needed to answer customer inquiries
▪ Report unusual events

What we need?

▪ English + FR / IT / DE / PL / DU advanced knowledge (corporate language)
▪ HR SSC experience is a great advantage
▪ Knowledge of other language (Polish, German, Dutch, Italian, ...) is an advantage
▪ Experience in customer service, call centers and in corporate environment is an advantage
▪ Good computer skills (Microsoft Office, in particular Excel, Word, and PowerPoint)
▪ Communication skills with a strong customer service attitude
▪ Ability to prioritize and multitask

Employee perks, benefits

What can we offer to you?

▪ Motivating salary
▪ Friendly and multinational team
▪ Opportunities for professional development and career growth
▪ Nice atmosphere
▪ 25 days of vacation + 2 sick days
▪ Many company activities (massages, workshops, team-buildings)
▪ Relax room
▪ Start date immediately (1.10.2018)
▪ Attractive location Brno-center

Company on whose behalf the position is being filled

Other administrative and support service activities

Currently, we are seeking qualified candidates for an HR Operations, Customer Service Representative to join global HR organization. This position is responsible for providing employee assistance (via phone, live chat, email) with inquiries related to Human Resources and related policies, procedures, and transactions using HR systems, service center technologies / knowledgeware within the HR Operations Center.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Customer Service

Language skills

English - Upper intermediate (B2) or Dutch - Upper intermediate (B2) or French - Upper intermediate (B2) or Italian - Upper intermediate (B2) or Polish - Upper intermediate (B2) or German - Upper intermediate (B2)


Brief description of the company

Recruitment agency

Number of employees

50-99 employees

Company address

ADECCO spol.s r.o.
Pekařská 72
602 00 Brno
ID: 3494573   Datum zveřejnění: 18.9.2018