Customer Service English + Dutch

ADECCO spol.s r.o.

Place of work
Brno-střed, Czechia
Contract type
full-time
Start date
01.11.2018

Information about the position

Job description, responsibilities and duties

Job description:
▪ Handle incoming phone calls, live chats and receive and process incoming work through a ticket management system
▪ Use procedures, policy manuals, knowledge management, and other reference materials to assist in answering and resolving employee/manager inquiries
▪ Communicate Human Resources and other related, policies, procedures, and government regulations
▪ Forward employee to functional specialists when in-depth functional knowledge is required
▪ Document all employee inquiries and issues
▪ Conduct frequent review of Frequently Asked Questions, policies, procedures to identify steps needed to answer customer inquiries
▪ Report unusual events

Employee perks, benefits

What can we offer to you?
▪ Motivating salary
▪ Friendly and multinational team
▪ Opportunities for professional development and career growth
▪ Nice atmosphere
▪ 25 days of vacation + 2 sick days
▪ Many company activities (massages, workshops, team-buildings)
▪ Relax room
▪ Start date immediately (1.10.2018 latest)
▪ Attractive location Brno-center

Company on whose behalf the position is being filled

Other administrative and support service activities

urrently, we are seeking qualified candidates for an HR Operations, Customer Service Representative to join global HR organization. This position is responsible for providing employee assistance (via phone, live chat, email) with inquiries related to Human Resources and related policies, procedures, and transactions using HR systems, service center technologies / knowledgeware within the HR Operations Center.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and Dutch - Upper intermediate (B2)

Advertiser

Brief description of the company

Recruitment agency

Number of employees

50-99 employees

Company address

ADECCO spol.s r.o.
Pekařská 72
60200 Brno
http://www.adecco.cz

Contact

Contact person: Pavla Chmelová
Tel.: +420724611605
E-mail: send CV
ID: 3511913   Datum zveřejnění: 9.10.2018