Customer specialist in HR - English+French

ADECCO spol.s r.o.

Place of work
Brno-střed, Czechia
Contract type
Start date

Information about the position

Job description, responsibilities and duties

Job description:
▪ Support other colleagues in HR opearations in EMEA area
▪ Handle incoming phone calls, live chats and receive and process incoming work through a ticket management system
▪ Use procedures, policy manuals and other reference materials to assist in answering and resolving employee/manager inquiries
▪ Document all employee inquiries and issues
▪ Conduct frequent review of Frequently Asked Questions, policies, procedures to identify steps needed to answer customer inquiries
▪ Report unusual events

▪ ENGLISH + FRENCH communicative level (B2 level)
▪ HR SSC (Human Resources - Shared Services Center) experience is a great advantage
▪ Knowledge of other language (German, Italian, Dutch, Polish, ...) is an advantage
▪ Experience in customer service, call centers and in corporate environment is an advantage
▪ Good computer skills (Microsoft Office, in particular Excel, Word, and PowerPoint)
▪ Communication skills with a strong customer service attitude
▪ Ability to prioritize and multitask

Employee perks, benefits

▪ Motivating salary
▪ Friendly and multinational team
▪ Opportunities for professional development and career growth
▪ Nice atmosphere
▪ 25 days of vacation + 2 sick days
▪ Many company activities (massages, joga classes, workshops, team-buildings)
▪ Relax room
▪ Attractive location Brno-center

Information about the selection process

Company on whose behalf the position is being filled

Other administrative and support service activities

From Brno we take care about invoice administration, accounting, HR and education. We are supporting our colleagues in European offices, but also in the US, Canada and Mexico. In Brno we are around 400 people and you can meet young faces, but also experienced matadors. And what is the most importat thing - everybody is smiling :-)

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Educational Specialization

Customer Service, HR

Language skills

English - Upper intermediate (B2) and French - Upper intermediate (B2)


Brief description of the company

Recruitment agency

Number of employees

50-99 employees

Company address

ADECCO spol.s r.o.
Pekařská 72
602 00 Brno
ID: 3528402   Datum zveřejnění: 31.10.2018