Customer specialist in HR - English + Italian

ADECCO spol.s r.o.

Place of work
Brno-střed, Czechia
Contract type
Start date

Information about the position

Job description, responsibilities and duties

We are seeking communicative and positive person with pro-customer approach for the position CUSTOMER SPECIALIST IN HR with ENGLISH + ITALIAN for our important client in BRNO.

Job description:
▪ Provide support other colleagues in HR operations in EMEA area
▪ Handle incoming phone calls, live chats and receive and process incoming work through a ticket management system
▪ Use procedures, policy manuals and other reference materials to assist in answering and resolving employee/manager inquiries
▪ Document all employee inquiries and issues
▪ Conduct frequent review of Frequently Asked Questions, policies, procedures to identify steps needed to answer customer inquiries
▪ Report unusual events

▪ ENGLISH + ITALIAN communicative level (B2 level)
▪ HR SSC (Human Resources - Shared Services Center) experience is a great advantage
▪ Knowledge of other language (German, French, Dutch, Polish, ...) is an advantage
▪ Experience in customer service, call centers and in corporate environment is an advantage
▪ Good computer skills (Microsoft Office, in particular Excel, Word, and PowerPoint)
▪ Communication skills with a strong customer service attitude
▪ Ability to prioritize and multitask

Employee perks, benefits

▪ Motivating salary
▪ Friendly and multinational team
▪ Opportunities for professional development and career growth
▪ Nice atmosphere
▪ 25 days of vacation + 2 sick days
▪ Many company activities (massages, joga classes, workshops, team-buildings)
▪ Relax room
▪ Attractive location Brno-center

Company on whose behalf the position is being filled

Other administrative and support service activities


Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)

Language skills

Italian - Upper intermediate (B2) and English - Upper intermediate (B2)

Personality requirements and skills

Offer is available to people who are already living in the Czech Republic (Brno and surroundings preferred).
ID: 3535267   Datum zveřejnění: 9.11.2018