Customer specialist in HR - English + Italian

ADECCO spol.s r.o.

Place of work
Brno-střed, Czechia
Contract type
full-time
Start date
01.12.2018

Information about the position

Job description, responsibilities and duties

We are seeking communicative and positive person with pro-customer approach for the position CUSTOMER SPECIALIST IN HR with ENGLISH + ITALIAN for our important client in BRNO.

Job description:
▪ Provide support other colleagues in HR operations in EMEA area
▪ Handle incoming phone calls, live chats and receive and process incoming work through a ticket management system
▪ Use procedures, policy manuals and other reference materials to assist in answering and resolving employee/manager inquiries
▪ Document all employee inquiries and issues
▪ Conduct frequent review of Frequently Asked Questions, policies, procedures to identify steps needed to answer customer inquiries
▪ Report unusual events

Requirements:
▪ ENGLISH + ITALIAN communicative level (B2 level)
▪ HR SSC (Human Resources - Shared Services Center) experience is a great advantage
▪ Knowledge of other language (German, French, Dutch, Polish, ...) is an advantage
▪ Experience in customer service, call centers and in corporate environment is an advantage
▪ Good computer skills (Microsoft Office, in particular Excel, Word, and PowerPoint)
▪ Communication skills with a strong customer service attitude
▪ Ability to prioritize and multitask

Employee perks, benefits

▪ Motivating salary
▪ Friendly and multinational team
▪ Opportunities for professional development and career growth
▪ Nice atmosphere
▪ 25 days of vacation + 2 sick days
▪ Many company activities (massages, joga classes, workshops, team-buildings)
▪ Relax room
▪ Attractive location Brno-center

Company on whose behalf the position is being filled

Other administrative and support service activities

HUMAN RESOURCES DEPARTMENT in SHARED SERVICES CENTER in BRNO

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)

Language skills

Italian - Upper intermediate (B2) and English - Upper intermediate (B2)

Personality requirements and skills

Offer is available to people who are already living in the Czech Republic (Brno and surroundings preferred).
ID: 3535267   Datum zveřejnění: 9.11.2018