Technical Customer Support with German

ADECCO spol.s r.o.

Place of work
Brno, Czechia
Contract type
full-time
Start date
by agreement
Wage (gross)
32 000 - 36 000 Kč/month

Information about the position

Job description, responsibilities and duties

Are you inquisitive, keen on problem-solving, not afraid to communicate with customer in German language?
What about working in a great team, in a global company offering interesting benefits?

Are you in?
Great, stay tuned and continue reading...

What are your responsibilities:
- providing technical support to B2B/B2C customers by using effective communication, listening and comprehension skills
- answering questions and solving problems via phone, email and chat
- analysing and correcting product issues
- fully documenting customer interactions
- collaborating with fellow technical agents and supervisor to solve complex problems

Your qualifications:
- experience in a technical or customer service environment
- advanced level of English (B2) and German (C1), both verbal and written.
- customer first service orientation
- communication skills (listening, providing clear and concise information)
- solid professional work behavior (attendance, teamwork, time management)
- intermediate level skills in Microsoft business applications including Word, Excel and Outlook

Employee perks, benefits

- motivating salary and bonuses
- opportunity for professional growth
- 5 weeks of vacation + 5 sick days
- free language courses
- Multisport card
- contribution to pension and life insurance
- catering allowance

Information about the selection process

Are you interested in this job offer? Great, I will be looking forward to your CV. My email address is [email protected]!

Alzbeta

Company on whose behalf the position is being filled

Other administrative and support service activities

international company

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

German - Advanced (C1) and English - Upper intermediate (B2)

The position is suitable for a fresh graduate

Yes
ID: 3944552  Datum zveřejnění: 31.7.2020  Spodní hranice mzdy (brutto): 32 000 Kč/month