Customer Specialist with English

ADECCO spol.s r.o.

Place of work
Brno, Czechia
Contract type
full-time
Start date
Ihned
Wage (gross)
From 27 500 Kč/month

Information about the position

Job description, responsibilities and duties

Who are we looking for?

Our client is looking for communicative and customer oriented English speakers without any other significant experience.
You will be providing service to the millions of customers using our client’s services – a premiere bundle of advanced TV services, high speed internet, and digital home phone.
To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 21/7 environment to serve our global customer base.

Main responsibilities:
• Answer customer calls
• Identify customer needs to achieve their satisfaction
• Deal with incoming phone queries in a timely manner
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints by providing appropriate solutions
• Document customer concerns and interactions
• Follow communication procedures, guidelines, and policies

Key skills:
• Advanced spoken English B2 level and higher
• Technical experience is nice, but not necessary
• Be flexible as our client operates in a 21/7 shift pattern Mon-Sun with a focus on afternoon, evening, and nights shifts
• Ability to work in a high pace work environment
• Be patient, empathetic and passionately communicative

Employee perks, benefits

Benefits:
• Full-time unlimited contract
• Start date: from March 2021
• Salary from 27 550 CZK/month, based on experience and language skills
• 25 days off
• Working in an international company
• Fully paid comprehensive training and more

If you think you would be a perfect fit for this position, please do not hesitate and send me your CV in English now!

Looking forward to talking to you!

Marketa

Company on whose behalf the position is being filled

Other administrative and support service activities

Our client is looking for communicative and customer oriented English speakers without any other significant experience.
You will be providing service to the millions of customers using our client’s services – a premiere bundle of advanced TV services, high speed internet, and digital home phone.
To qualify, you will need to be fluent in English (B2-C1 level) and have the flexibility to work in a 21/7 environment to serve our global customer base.

Requirements for the employee

Candidates with education suit the position

Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2)

The position is suitable for a fresh graduate

Yes

Advertiser

Brief description of the company

Recruitment agency

Number of employees

50-99 employees

Company address

ADECCO spol.s r.o.

Brno
http://www.adecco.cz
ID: 4029296  Datum zveřejnění: 4.2.2021  Spodní hranice mzdy (brutto): 27 500 Kč/month