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Customer Support with English
ADECCO spol.s r.o.
Place of work
Brno, Czechia
Brno, Czechia
Contract type
full-time
full-time
Start date
Ihned
Ihned
Wage (gross)
From 28 000 Kč/month
From 28 000 Kč/month
Information about the position
Job description, responsibilities and duties
We need:
• Advanced spoken English B2 level and higher
• Technical experience is nice, but not necessary
• Be flexible and don’t be afraid working night shifts every now and then
• Ability to work in a high pace work environment
• Be patient, empathetic and passionately communicative
The job role:
• First point of contact for customer incoming calls
• Deal with customer queries in a timely manner
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints by providing appropriate solutions
• Document customer concerns and interactions
• Follow communication procedures, guidelines, and policies
• Advanced spoken English B2 level and higher
• Technical experience is nice, but not necessary
• Be flexible and don’t be afraid working night shifts every now and then
• Ability to work in a high pace work environment
• Be patient, empathetic and passionately communicative
The job role:
• First point of contact for customer incoming calls
• Deal with customer queries in a timely manner
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints by providing appropriate solutions
• Document customer concerns and interactions
• Follow communication procedures, guidelines, and policies
Employee perks, benefits
We offer:
• Full-time unlimited contract
• Meal vouchers of the value of 90 CZK
• Salary from 27 550 CZK/month, based on experience and language skills
• 25 days off
• Working in an international company
• Fully paid comprehensive training
• Annual bonuses
• Salary uplifts for working night shifts
• Career paths within various departments
• Medical care for non-Czech speaking employees
• Full-time unlimited contract
• Meal vouchers of the value of 90 CZK
• Salary from 27 550 CZK/month, based on experience and language skills
• 25 days off
• Working in an international company
• Fully paid comprehensive training
• Annual bonuses
• Salary uplifts for working night shifts
• Career paths within various departments
• Medical care for non-Czech speaking employees
Company on whose behalf the position is being filled
Other administrative and support service activities
Our client provides a premiere bundle of advanced TV services, high speed internet, and digital home phone.
Our client provides a premiere bundle of advanced TV services, high speed internet, and digital home phone.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
Language skills
English - Upper intermediate (B2)
Advertiser
Brief description of the company
Recruitment agency
Number of employees
50-99 employees
ID: 4056604
Datum zveřejnění: 6.4.2021
2021-04-06
lokalita: Brno Pozice: Administrative Worker, Official, Call Operator, Customer Support Specialist, Helpdesk Operator Společnost: ADECCO spol.s r.o.
Spodní hranice mzdy (brutto): 28 000 Kč/month