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Customer Care Agent with English

ADECCO spol.s r.o.

Place of work
Brno, Czechia
Contract type
full-time
Start date
ihned
Wage (gross)
30 000 - 40 000 Kč/month

Information about the position

Job description, responsibilities and duties

Our client is looking for communicative and customer oriented English speakers without any other significant experience.
You will be providing service to the millions of customers using our client’s services – a premiere bundle of advanced TV services, high speed internet, and digital home phone.

Main responsibilities:
• Answer customer calls
• Identify customer needs to achieve their satisfaction
• Deal with incoming phone queries in a timely manner
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints by providing appropriate solutions
• Document customer concerns and interactions
• Follow communication procedures, guidelines, and policies

Key skills:
• Advanced spoken English B2 level and higher is a must
• Technical experience is nice, but not necessary
• Be flexible as our client operates in shifts
• Ability to work in a high pace work environment
• Be patient, empathetic and passionately communicative

If you think you would be a perfect fit for this position, please do not hesitate and send me your CV in English now!
Looking forward to talking to you!

Employee perks, benefits

• Full-time unlimited contract
• Salary from 30.000 to 40.000 CZK/month, based on experience and language skills
• 25 days off
• Meal vouchers
• Bonus scheme
• Medical care for non Czech employees
• Working in an international company
• Fully paid comprehensive training and more

Company on whose behalf the position is being filled

Telecommunications

Multinational client offering internet and tv services

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)

Advertiser

Brief description of the company

Recruitment agency

Number of employees

50-99 employees

Company address

ADECCO spol.s r.o.

Brno
http://www.adecco.cz

Contact

Kontaktní osoba: Martina Smolková
Tel.: +420725426723
E-mail: poslat životopis
ID: 4154333  Datum zveřejnění: 2.9.2021  Spodní hranice mzdy (brutto): 30 000 Kč/month