Можливість для людей з України

Customer Support Specialist with English

ADECCO spol.s r.o.

Place of work
Brno, Česko
Contract type
full-time
Start date
Ihned
Wage (gross)
From 30 000 Kč/monthPerformance bonuses, bonuses after achieving targets, pension contribution, relocation package for candidates from other countries, Extra surcharge for night, weekend and holiday shifts....etc.

Information about the position

Job description, responsibilities and duties

Who are we looking for?

Our client is looking for communicative and customer oriented English speakers who wants to use their language skills on a daily basis.

You will providing service to the users of our client’s services
– an dvanced TV services, high speed internet, and digital home phone.

Main responsibilities:
• Answer customer calls (passive line - helpdesk)
• Identify customer needs to achieve their satisfaction
• Deal with incoming phone queries in a timely manner
• Provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints by providing appropriate solutions
• Document customer concerns and interactions
• Follow communication procedures, guidelines, and policies

Key skills:
• Advanced spoken English B2 level and higher
• Technical experience is nice, but not necessary :)
• Be flexible in shifts (night shifts and weekend shifts)
• Ability to work in a high pace work environment
• Be patient, empathetic and passionately communicative

Employee perks, benefits

• Full-time unlimited contract
• Salary range from 30.000 CZK to 42.700 CZK/month
based on experience and your language skills.
• 25 days off
• Meal vouchers 135 CZK/day
• Bonus scheme
• High quality medical care for non - Czech employees
• Working in an international company
• Fully paid comprehensive training and more
If you think you would be a perfect fit for this position, please do not hesitate and send me your CV in English now!

Looking forward to talking to you soon :)

Company on whose behalf the position is being filled

Telecommunications

One of the largest telecommunications companies in the world, providing to American customers the first-class services as a hight speed Internet, TV and telephone services.

Requirements for the employee

Candidates with education suit the position

Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Advertiser

Brief description of the company

Recruitment agency

Number of employees

50-99 employees

Contact

Contact person: Ester Polková
Tel.: +420727974336
E-mail: send CV
ID: 4430477  Datum zveřejnění: 22.9.2022  Spodní hranice mzdy (brutto): 30 000 Kč/month