Client Service Representative (German and English speaking)


Place of work
Rohanské nábřeží 670/17, 186 00 Praha 8, Prague
Contract type

Information about the position

Job description, responsibilities and duties

A Client Service Representative will act as an initial point of contact for managers or/and employees of ADP's Czech speaking clients. He/She is responsible for providing fast and accurate information or help upon requests coming via phone, email or internal system.

Overall service delivery includes:

responding to inquiries on a specific problems with a payroll or/and related issues;
being an administrative support for a payroll team
reporting, preparing analysis, translating documents etc.
answers phone calls and inquiry requests,
gathers relevant information and inputs the evidence required IT system,
ensures and oversees that referral information/issue is appropriately forwarded to a relevant service/person,
follows-up with customers on issues that cannot be resolved immediately,
performs other duties as required to meet the customer requirements,
prepares analysis, reports, certificates for the client's employees
cooperates with team members.

Employee perks, benefits

Friendly international environment
Trainings and further career development
Competitive salary and an annual bonus
5 weeks of vacation per a year
Pension plan
Leisure time benefits (variety company discounts, e.g. MultiSport Benefit Card)
Meal tickets
Free beverages
Engagement activities

Requirements for the employee

Candidates with education suit the position

Secondary school student
Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Intermediate (B1) or German - Upper intermediate (B2)

Personality requirements and skills

Minimum of a high school diploma (A-level)
German language - advanced
English language - at least intermediate


Brief description of the company

Automatic Data Processing, Inc. (Nasdaq: ADP), with more than $10 billion in revenues and approximately 600,000 clients, is one of the world's largest providers of business outsourcing solutions.

Leveraging over 65 years of experience, ADP offers a wide range of human resource, payroll, tax and benefits administration solutions from a single source.

Our present in the Czech market is since 2005 and we are a fast-growing branch of ADP Global with up to 1000 employees in Czech Republic.

Number of employees

500-999 employees

Company address

ADP Employer Services Česká republika, a.s.
Rohanské nábřeží 670/17
186 00 Praha 8
ID: 3237035   Datum zveřejnění: 6.12.2017