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Technical support specialist
Advantage Consulting, s.r.o.
Place of work
Prague, Czechia
Prague, Czechia
Contract type
full-time
full-time
Start date
25.03.2022
25.03.2022
Wage (gross)
44 000 - 47 000 Kč/month10% bonus based on successfully achieving monthly KPI´s.
44 000 - 47 000 Kč/month10% bonus based on successfully achieving monthly KPI´s.
Information about the position
Job description, responsibilities and duties
-Central Management Monitoring System (SCADA): ticketing => internal system recording => solution & tracking: this includes: (1) Evaluation of alarm statuses and ongoing performance each single PVP as well as evaluation of the investor / the whole portfolio together
-Ticketing management system, coordination (dispatching) of field technicians and worldwide support
-Tracking of service requests and managing of request-completion flows
-Regular reporting of the PVPs performance to the investors (pre-defined or customized reports)
-Asset management: Efficiency / production evaluations and Support to our on-site managers
-Cooperation with other departments especially engineering and construction
-O&M input definition for engineering team / O&M support to the construction team
-Ticketing management system, coordination (dispatching) of field technicians and worldwide support
-Tracking of service requests and managing of request-completion flows
-Regular reporting of the PVPs performance to the investors (pre-defined or customized reports)
-Asset management: Efficiency / production evaluations and Support to our on-site managers
-Cooperation with other departments especially engineering and construction
-O&M input definition for engineering team / O&M support to the construction team
Employee perks, benefits
-25 days of vacation
-Start-up, flexible, dynamic environment
-Oportunity to work in a renewable energy industry
-Multicultural environment
-Start-up, flexible, dynamic environment
-Oportunity to work in a renewable energy industry
-Multicultural environment
Information about the selection process
Are you interested in this position? If so, send us your resume to e-mail address [email protected] are looking forward to meeting you!
Company on whose behalf the position is being filled
Electricity, gas, steam and air conditioning supply
.
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Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Language skills
English - Advanced (C1) or Spanish - Advanced (C1)
Personality requirements and skills
-Mechanical, electrical engineering experience or Call center experience (e.g. renewables, IT, security)
-Background in electrical engineering or mechanical engineering is a plus
-Availability to work in 24/7 regime – night shifts/morning shifts
-Analytical thinking: operation & technical assessment / compliance evaluation
-Communication skills: you need to find necessary information (manual is a basis - not all of the answers are there, however) – you need to clarify and confirm those with our technicians
-Reliability: once you assume the task you responsible for you either complete the task or you delegate it if you are aware that doing nothing may create potential issues.
-Data focus/due manner processing: you should be able to process lot of data and pay attention to details at the same time
-Timekeeping: you are responsible to your colleagues and you treat them with respect, problém solving, flexibility
-Good English is a must, Spanish is a plus
-Background in electrical engineering or mechanical engineering is a plus
-Availability to work in 24/7 regime – night shifts/morning shifts
-Analytical thinking: operation & technical assessment / compliance evaluation
-Communication skills: you need to find necessary information (manual is a basis - not all of the answers are there, however) – you need to clarify and confirm those with our technicians
-Reliability: once you assume the task you responsible for you either complete the task or you delegate it if you are aware that doing nothing may create potential issues.
-Data focus/due manner processing: you should be able to process lot of data and pay attention to details at the same time
-Timekeeping: you are responsible to your colleagues and you treat them with respect, problém solving, flexibility
-Good English is a must, Spanish is a plus
Advertiser
Brief description of the company
Recruitment agency providing consultancy and comprehensive services in the field of human resources. To see the offer of current job opportunities visit www.acjobs.cz.
Our recruitment agency provides services and advice on recruitment, Assessment Center and personnel audit.
We look forward to possible cooperation with you.
Our recruitment agency provides services and advice on recruitment, Assessment Center and personnel audit.
We look forward to possible cooperation with you.
Number of employees
50-99 employees
ID: 4059934
Datum zveřejnění: 23.3.2022
2022-03-23
lokalita: Prague Pozice: Administrative Worker, Official, Call Operator, Electrician Společnost: Advantage Consulting, s.r.o.
Spodní hranice mzdy (brutto): 44 000 Kč/month