Service desk agent with german (23-35.000 Kč)

Information about the position

  • Place of work: Ostrava-City District, Czechia
  • Wage (gross): From 25 000 Kč/month
  • Contract type: full-time

Základní informace

Do you speak German and English? Would you like to apply your knowledge to interesting projects in a successful international company? Do not miss this chance!

A perspective company dealing with manufacturing and renewable materials is looking for a suitable candidate for the position:


Náplň práce

  • Responding to incoming calls, logging tickets for those, categorizing, prioritizing and troubleshooting or dispatching the issue to relevant resolution team as per working instructions
  • Monitoring incoming tickets (requests and incidents) and emails, categorizing, prioritizing and troubleshooting or dispatching to relevant resolution team as per working instructions
  • Ticket resolution based on working instructions as well as own level of independent knowledge and investigation where no known solution is available in internal knowledge base
  • Followup on tickets handled, communication with end-users or resolver teams to ensure correct resolution
  • Understanding and following ITIL best practices
  • Fullfilling relevant SLAs and KPIs


  • 1 year Experience in IT support role or relevant higher education
  • Experience with remote troubleshooting and guiding users
  • High proficiency in English and Czech, communicative German (both verbal and written)
  • Good interpersonal and communication skills, customer focus
  • Strong analytical and problem-solving abilities
  • Willingness to learn and cooperate with others


  • Meal voucher
  • 25 days of vacation
  • Cafeteria (voucher 800 CZK/month)
  • Contribution to life and pension insurance
  • Parking place

Další informace

Are you interested in this position? If so, send us your resume to e-mail address [email protected] are looking forward to meeting you!

Company address

Advantage Consulting, s.r.o.
Orlí 708/36
602 00 Brno


Kontaktní osoba: Bc. Lucie Chodníčková
Tel.: +420773792660
E-mail: poslat životopis
Send CV to the company

ID: 4066964  Datum zveřejnění: 22.4.2021  Nabídka práce je převzata z jiné stránky nebo zdroje. Spodní hranice mzdy (brutto): 25 000 Kč/month