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Customer Service Consultant with German (31- 33 000 CZK)
Advantage Consulting, s.r.o.
Place of work
Brno, Czechia
Brno, Czechia
Contract type
full-time
full-time
Wage (gross)
31 000 - 33 000 Kč/monthBonuses
31 000 - 33 000 Kč/monthBonuses
Information about the position
Job description, responsibilities and duties
* You will gain a degree of technical competence and expertise on the scanning, mobile computing and printer families of products and (in the area of design, functionality, technical specifications).
* You will seek problems within defined quality standards using a basic understanding of products, solutions, and customer environments.
* You will raise cases to Level 2 support representatives by fielding questions and providing technical information on support issues, product compatibility, and customer configurations.
* You will provide technical training (shadowing) for newcomers.
* You will achieve excellent result by balanced self-development of Technical skills, new products and producing training documents for other team members.
* You will seek problems within defined quality standards using a basic understanding of products, solutions, and customer environments.
* You will raise cases to Level 2 support representatives by fielding questions and providing technical information on support issues, product compatibility, and customer configurations.
* You will provide technical training (shadowing) for newcomers.
* You will achieve excellent result by balanced self-development of Technical skills, new products and producing training documents for other team members.
Employee perks, benefits
* 5 weeks of vacation
* 5 sick days and 2 volunteer days paid off
* Multisport card at a reduced price
* Meal contribution
* Monthly contribution 800 CZK/month in the form of credits on your Benefit plus card with cafeteria system where you can choose from wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses
* Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within all departments
* Annual bonuses based on financial results
* Yearly salary increases according to individual performance
* Employee referral bonus for bringing New Talent
* Free beverages and fruit days (coffee, tea, milk available in our kitchenette)
* Life & Pension insurance contribution
* Company preschool (in Czech or in English)
* New modern and multifunctional workplace at Vlněna Office park in the city centre
* Discount at our partners (T-Mobile, Banks, HP, Dell, Microsoft Office)
* Place of work: Brno
* 5 sick days and 2 volunteer days paid off
* Multisport card at a reduced price
* Meal contribution
* Monthly contribution 800 CZK/month in the form of credits on your Benefit plus card with cafeteria system where you can choose from wide range of activities/benefits from Health, Sports, Travel, Wellness, Development, Culture up to company Language courses
* Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within all departments
* Annual bonuses based on financial results
* Yearly salary increases according to individual performance
* Employee referral bonus for bringing New Talent
* Free beverages and fruit days (coffee, tea, milk available in our kitchenette)
* Life & Pension insurance contribution
* Company preschool (in Czech or in English)
* New modern and multifunctional workplace at Vlněna Office park in the city centre
* Discount at our partners (T-Mobile, Banks, HP, Dell, Microsoft Office)
* Place of work: Brno
Information about the selection process
Are you interested in this position? If so, send us your resume to e-mail address [email protected] are looking forward to meeting you!
Company on whose behalf the position is being filled
Other manufacturing
end-to-end solutions
end-to-end solutions
Requirements for the employee
Candidates with education suit the position
Secondary without school-leaving examination
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2) and German - Advanced (C1)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
* Interest in Technology and ability to learn and develop new skills
* Intermediate level of English (min. B2)
* German on advanced level (min C1) other European languages are a plus
* Strong problem solving skills and effective communication with customers in solving technical issues over the phone
* An autonomous, creative teammate in a multicultural environment
* Goal-oriented personality
* Good communication skills
We will appreciate:
* Previous experience in Support Center/Helpdesk environment
* Networking and/or Wireless infrastructure skills
* Knowledge of mobile computing technologies and operating systems
* Knowledge of remote tools
* Intermediate level of English (min. B2)
* German on advanced level (min C1) other European languages are a plus
* Strong problem solving skills and effective communication with customers in solving technical issues over the phone
* An autonomous, creative teammate in a multicultural environment
* Goal-oriented personality
* Good communication skills
We will appreciate:
* Previous experience in Support Center/Helpdesk environment
* Networking and/or Wireless infrastructure skills
* Knowledge of mobile computing technologies and operating systems
* Knowledge of remote tools
Advertiser
Brief description of the company
Recruitment agency providing consultancy and comprehensive services in the field of human resources. To see the offer of current job opportunities visit www.acjobs.cz.
Our recruitment agency provides services and advice on recruitment, Assessment Center and personnel audit.
We look forward to possible cooperation with you.
Our recruitment agency provides services and advice on recruitment, Assessment Center and personnel audit.
We look forward to possible cooperation with you.
Number of employees
50-99 employees
ID: 4077758
Datum zveřejnění: 10.5.2021
2021-05-10
lokalita: Brno Pozice: Advisor, Customer Support Specialist, Helpdesk Operator Společnost: Advantage Consulting, s.r.o.
Nabídka práce je převzata z jiné stránky nebo zdroje.
Spodní hranice mzdy (brutto): 31 000 Kč/month