Team Manager (Ref. No.: 536161)

Amazon Logistic Prague s.r.o.

Place of work
Evropska 11, Dejvice, Prague
Contract type
Start date

Information about the position

Job description, responsibilities and duties

A day to take a first step. A day to look forwards to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life. And your day to join a company that redefines itself every day. That's the energy and passion behind Amazon. At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright and driven people. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Our overall mission is simple: We want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds. This is your chance to make history.
Join one of the most important teams at Amazon and make a difference. The Transaction Risk Management Investigations (TRMS) team is charged with safeguarding all Amazon marketplaces to ensure long-term buyer satisfaction with their experiences. We achieve this through a combination of automated and manual investigations of the buyers and sellers on our marketplace.

Due to extensive growth we require additional Team Managers/Investigations Managers for our thriving Prague office, to help manage one of the Operations teams in our rapidly expanding function.

Key Responsibilities
• Plan, direct and organise the day-to-day operation of a multi-lingual fraud detection team.
• Maintain and improve staff engagement through effective people management and motivational techniques.
• Ensure that all productivity, quality standards and service level agreements are met through effective monitoring, coaching, counselling and training.
• Complete detailed analysis of operational performance metrics, and make data driven business decisions.
• Formulate and recommend practices to increase the effectiveness and efficiency of the department.
• Continuously raise the performance bar by setting ambitious improvement objectives and exceeding them.
• Develop a strong working knowledge of our systems, policies, procedures and products to ensure that the department complies with our internal and external policies, procedures and regulatory requirements.
• Input to support our culture of continuous improvement and assist the delivery of products and services to meet our customer and business needs.
• Ensure that effective personal development plans are in place for each team member and that these provide a balance between supporting both individual and business goals and objectives.
• Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders.
• Establish strong working relationships with key stakeholders across the business and support the development of global improvement initiatives.
• Provide an open door approach to supporting team requirements and ensure that regular communication sessions / team meetings are in place to positively support our raise the bar philosophy.

Employee perks, benefits

- Competitive salary
- Relocation package
- International working environment
- Exciting benefits and employees discounts
- Pension and life insurance
- 5 weeks of vacation
- The opportunity to develop a rewarding career within Amazon
- Company events organized by employer
- Central location within steps of the metro stop
- Brand new state of the art corporate building

Information about the selection process

All Amazon interviews are competency based interviews based around Amazon’s 14 leadership principles We are looking for candidates who can show us that they can exemplify these leadership principles as successful Amazonians and apply these principles to their daily working life.

Interview stages:
Step 1: A 30 minute phone interview
Step 2: Full interview loop in our office in Prague. This can also be done by phone depending on your location.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination

Language skills

English - Advanced (C1)

Number of years of experience


Personality requirements and skills

Basic Qualifications
• Substantial people management experience ideally within a fast paced, metric driven operations team.
• Must possess exceptional and demonstrable operational, managerial, analytical, communication and interpersonal skills.
• Advanced working knowledge of MS Office required (esp. MS Excel).
• Must be self-motivated with good attention to detail, commercial awareness with sound judgment and decision making skills.
• Have a proven ability to drive and motivate staff.
• We seek a strong, self-driven leader with demonstrated ability to motivate, drive, manage and grow a fast paced operations team.
• This person should possess strong people and performance management skills,
• Ideally have at least three years’ experience in an operational people management role.
• She/he should also have a strong business acumen and be able to create, communicate and achieve a vision.

Preferred Qualifications
• Candidates with experience working within the fraud / risk management domain preferred.
• Knowledge of SQL beneficial
• Educated to Bachelor degree level highly desirable


Brief description of the company

Amazon je mezinárodní společnost působící v oblasti internetového obchodu se sídlem ve Spojených státech amerických, Seattle, Washington. Usilujeme o to, abychom se stali největším on-line prodejcem ve světě. Ve třetím kvartálu roku 2015 Amazon plánuje otevřít druhé logistické centrum v Dobrovízi. Nové distribuční centrum pomůže Amazonu zvládnout současné a budoucí požadavky zákazníků a zajistit pro ně vysokou úroveň služeb, na kterou jsou zvyklí.

Company address

U Trati 216
252 61 Dobrovíz
ID: 2991548   Datum zveřejnění: 10.8.2017