Direct Fulfillment Program Manager with German (Ref. No.: 818699)

Place of work
Bratislava, Slovakia
Contract type
full-time
Start date
01.05.2019

Information about the position

Job description, responsibilities and duties

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and vendors around the world.


We have an opportunity for an highly motivated individual to join us in a our European Direct Fulfillment organization to support day-to-day contacts from vendors. Direct Fulfillment (often called dropship) supports the fulfillment of customer orders directly from vendors’ facilities to our customers. Amazon is looking for a German speaking Direct Fulfillment specialist to work in a dynamic environment supporting vendors with day-to-day Operations on the Amazon Direct Fulfillment system. You will own the resolution of operational and logistics issues that impact our customers. You will work with DF Supply Chain teams, Carrier Managers, and Technical development teams to resolve vendor issues. You will be part of one of the fastest growing fulfillment channels within Amazon.


Key responsibilities include:

Understand Amazon Direct Fulfillment program and services and support vendors answering post-launch questions.
Work with vendors and carriers to set and meet milestones to deliver high-quality operational performance.
Communicate via email and telephone with English and German speaking vendors and provide first line support on operations questions.
Maintain quality by enforcing Amazon's Policy Guidelines with vendors.
Participate in other special projects/assignments as necessary.
Achieve weekly productivity and quality standards.

Basic qualification:

Fluently spoken and proficient writing in English and German
Excellent business writing and communication skills.
Ability to think and react in a high-energy, fast paced environment.
Demonstrated ability to work independently and use data analysis to understand the root cause of problems.
Self-disciplined, proactive and detail oriented.
Passionate commitment to Amazon's emergence as the world's most customer-centric company.

Preferred qualification:

Previous relevant experience in a customer service environment preferred.
Desired skill-sets - MS Office Application Excel, ability to work with many tools / platforms.
Desire to expand skills into new areas.

Salary information

Base pay for this position starts from EUR 1600 gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1) and German - Advanced (C1)

Advertiser

Brief description of the company

At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.

Amazon opened a center in Slovakia in 2011 creating over 1000 new jobs till today. The new center is operated by Amazon /Slovakia/ s.r.o. and is located at the Park One office center (Namestie 1.maja, Bratislava). Currently there are divisions like Vendor Contact Management, Financial Operations, Payroll, Listing Specialists, Catalog, Amazon Media Group, Mass Vendor Recruitment and more. We even have virtual roles with possibility to work from home.

All open positions together with a job description and contact details can be found on www.amazon.jobs.

Number of employees

1000 an more employees

Company address

Amazon /Slovakia/ s.r.o.
Námestie 1. mája 18
811 06 Bratislava
Slovakia
http://www.amazon.jobs
ID: 3625156   Datum zveřejnění: 20.3.2019   Základní složka mzdy (brutto) a další odměny:   Base pay for this position starts from EUR 1600 gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development.