Fashion Quality Account Manager (Mandarin) (Ref. No.: 991603)

Place of work
Bratislava, Slovakia
Contract type
full-time
Wage (gross)
Base pay for this position starts from EUR 1450 gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development.

Information about the position

Job description, responsibilities and duties

DESCRIPTION
The vision for Amazon Fashion is to provide best possible customer experience while shopping for products in Fashion categories. Our Fashion Quality Account management team run initiatives targeting this vision. We manage efforts to improve the Seller and Customer experience through seller outreach and seller education to achieve defect fixes.

In this context Amazon is looking for a talented Quality Account Manager based in Bratislava, Slovakia to support the international Seller business on the European Amazon websites and bring improvements to the existing product catalog. Although not required, fluency in Italian and Spanish is advantageous.

The Fashion Quality Account Manager will work with our external partners (Sellers) to improve the quality of their product pages (listings) on Amazon. They will educate Sellers on the advantages of high-quality listings and identify the causes of poor listing quality. They will advise Sellers on the technical aspects of listing improvement and report progress to internal stakeholders. The Fashion Quality Account Manager will also interface with internal technical and business teams around the globe and contribute to platform changes and improvements.

Employee perks, benefits

Base pay for this position starts from EUR 1450 gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and Chinese - Advanced (C1)

Other knowledge

Microsoft Excel - advanced

Personality requirements and skills

BASIC QUALIFICATIONS
· Fluent in Mandarin
· Proven experience in creating and delivering e-training and coaching sessions to large audience.
· Fluency in written and oral English (company language)
· Advanced computer literacy in Microsoft Office (especially MS Excel) applications.
· Desire to work in a fast-paced, challenging environment and passion for delivering great customer experience is required.
· Excellent communication skills with the ability to face internal and external partners in a professional and mature manner.
· Ability to work cross-functionally and with a wide range of employees with different skill set.

PREFERRED QUALIFICATIONS

· Extensive experience in Seller Account Management in eCommerce industry.
· Work experience in a technical account management position or similar is a plus.
· Basic understanding of eCommerce and B2B Communication (XML and Webservices).
· Bachelor /Under-graduate degree (preferably in Computer Science, Business, Engineering or Mathematics)
· Previous experience in developing with web oriented languages (e.g. Html, Javascript, Python, etc.)

www.amazon.co.uk/fashion

Advertiser

Brief description of the company

At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.

Amazon opened a center in Slovakia in 2011 creating over 1000 new jobs till today. The new center is operated by Amazon /Slovakia/ s.r.o. and is located at the Park One office center (Namestie 1.maja, Bratislava). Currently there are divisions like Vendor Contact Management, Financial Operations, Payroll, Listing Specialists, Catalog, Amazon Media Group, Mass Vendor Recruitment and more. We even have virtual roles with possibility to work from home.

All open positions together with a job description and contact details can be found on www.amazon.jobs.

Number of employees

1000 an more employees

Company address

Amazon /Slovakia/ s.r.o.
Námestie 1. mája 18
811 06 Bratislava
Slovakia
http://www.amazon.jobs

Contact

Contact person: Jana Koudova
E-mail: send CV
ID: 3813841  Datum zveřejnění: 19.11.2019  Základní složka mzdy (brutto) a další odměny: Base pay for this position starts from EUR 1450 gross per month and salary depends on the skills and requirements, there will be further pay components such as a sign on bonus and the eligibility to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card, career development.