Home Office (SK) - HR Contact Center Senior Administrator with Italian and English (Ref. No.: 1014086 )

Amazon /Slovakia/ s.r.o.

Place of work
Remote work
Contract type
full-time
Wage (gross)
1 100 EUR/monthBase pay for this position starts from EUR 1100 gross per month and salary depends on the skills and requirements. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card...

Information about the position

Job description, responsibilities and duties

DESCRIPTION
At Amazon we believe that every day is still day one.

We pioneer. We're a company of pioneers. It's our job to make bold bets, and we get our energy from inventing on behalf of customers. Success is measured against the possible, not the probable. For today’s pioneers, that’s exactly why there’s no place on Earth they’d rather build than Amazon.


This is your chance to make history. Join the HR team for the Regional Shared Services located in Prague, which supports Amazon across certain EMEA Countries. The hub provides a multi-language capability to the internal customers, and is looking for HR Contact Center Associates (Tier 1) to join the new Shared Services Centre in Prague. Reporting into an HR Shared Services Tier 1 Team Leader, the teams provide first point of contact for employees and managers via phone, email and instant messaging (Contact Center Environment). This role is the front face of the service to the internal customers. Role is home office based, for candidates located in Slovakia.

Responsibilities:
· Receive and resolve employees queries via phone, email or chat and log contacts into the shared service case management system.
· Take care of administrative part of HR queries (time and attendance, sick notes)
· Referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.
· Take ownership of customer / employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.
· Identify gaps in the supporting documentation and also areas where the level of customer service could be improved driving increased numbers of questions / queries being resolved at first contact.
· Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns. This could be via email, phone and chat / instant messaging.
· Be part of a team that actively seeks customer feedback to improve levels of service.
· Participation in the continuous improvement of HR processes.
· Shift working patterns, 7 days a week (40 hours a week).

Employee perks, benefits

Base pay for this position starts from EUR 1100 gross per month and salary depends on the skills and requirements. Company benefits apply subject to further terms, including annual membership in medical clinic, life insurance, retirement pension, meal voucher card...

Information about the selection process

https://www.amazon.jobs/en/jobs/1014086/home-office-sk-hr-contact-center-senior-administrator-with-italian-and-english

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and Italian - Upper intermediate (B2)

Personality requirements and skills

BASIC QUALIFICATIONS
· Fluent in Italian and English
· Computer literacy (Excel, Work, PowerPoint, Outlook)
· Ability to work in international teams where team members are in different locations and belong to different cultures.
· Ability to work with confidential information
· Flexibility

PREFERRED QUALIFICATIONS
· Customer service experience
· HR Experience
· Call center experience
· Other European languages is an advantage
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Advertiser

Brief description of the company

At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.

Amazon opened a center in Slovakia in 2011 creating over 1000 new jobs till today. The new center is operated by Amazon /Slovakia/ s.r.o. and is located at the Park One office center (Namestie 1.maja, Bratislava). Currently there are divisions like Vendor Contact Management, Financial Operations, Payroll, Listing Specialists, Catalog, Amazon Media Group, Mass Vendor Recruitment and more. We even have virtual roles with possibility to work from home.

All open positions together with a job description and contact details can be found on www.amazon.jobs.

Number of employees

1000 and more employees

Company address

Amazon /Slovakia/ s.r.o.
Námestie 1. mája 18
811 06 Bratislava
Slovakia
http://www.amazon.jobs

Contact

ID: 3839267  Datum zveřejnění: 3.1.2020  Spodní hranice mzdy (brutto): 1 100 EUR/month