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EU Direct Fulfillment Support Associate
Amazon /Slovakia/ s.r.o.
Place of work
Bratislava, Slovakia
Bratislava, Slovakia
Contract type
full-time
full-time
Wage (gross)
1 300 EUR/month
1 300 EUR/month
Information about the position
Job description, responsibilities and duties
We have an opportunity for a highly motivated individual to join us in our European Direct Fulfillment organization to support day-to-day contacts from vendors and internal customer service teams. Direct Fulfillment (often called dropship) supports the fulfillment of customer orders directly from vendors’ facilities to our customers. Amazon is looking for a French speaking Direct Fulfillment specialist to work in a dynamic environment supporting internal teams and vendors with day-to-day Operations on the Amazon Direct Fulfillment system. You will own the resolution of operational and logistics issues that impact our customers. You will work with Customer Service and Transportation teams to drive the best customer experience. You will be part of one of the fastest growing fulfillment channels within Amazon.
Key responsibilities include:
· Process and resolve escalations from Customer Service teams relative to Direct Fulfillment orders
· Engage with vendors and internal teams on resolving CS escalations and fixing their root causes
· Communicate via email and telephone with English and French speaking vendors and provide second line of support on operational questions.
· Participate in other special projects/assignments as necessary.
Key responsibilities include:
· Process and resolve escalations from Customer Service teams relative to Direct Fulfillment orders
· Engage with vendors and internal teams on resolving CS escalations and fixing their root causes
· Communicate via email and telephone with English and French speaking vendors and provide second line of support on operational questions.
· Participate in other special projects/assignments as necessary.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2) and French - Upper intermediate (B2)
Personality requirements and skills
· Fluently spoken and proficient writing in English and French
· Excellent business writing and communication skills.
· Ability to think and react in a high-energy, fast paced environment.
· Demonstrated ability to work independently and use data analysis to understand the root cause of problems.
· Self-disciplined, proactive and detail oriented.
· Passionate commitment to Amazon's emergence as the world's most customer-centric company.
· Excellent business writing and communication skills.
· Ability to think and react in a high-energy, fast paced environment.
· Demonstrated ability to work independently and use data analysis to understand the root cause of problems.
· Self-disciplined, proactive and detail oriented.
· Passionate commitment to Amazon's emergence as the world's most customer-centric company.
Advertiser
Brief description of the company
At Amazon.com, we're working to be the most customer-centric company on the Earth. To get there, we need exceptionally talented, bright, and result driven people.
All open positions together with a job description and contact details can be found on www.amazon.jobs.
All open positions together with a job description and contact details can be found on www.amazon.jobs.
Number of employees
1000 and more employees
ID: 3905044
Datum zveřejnění: 22.4.2020
2020-04-22
lokalita: Bratislava Pozice: Account Manager, Administrative Worker, Official, Co-ordinator, Customer Support Specialist, Logistics Clerk Společnost: Amazon /Slovakia/ s.r.o.
Spodní hranice mzdy (brutto): 1 300 EUR/month